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Home Care Packages

If you have not had an assessment, or are not sure what home services are right for you, go to Help at home: what to expect.

Read general information about home care packages.

Pathway to access a home care package

After you have been assessed as eligible for a home care package, follow this pathway to access and manage your services:

  1. Receive the outcome of your assessment
    • Your approval letter
    • Waiting time
  2. Research home care providers and work out the costs

  3. Be assigned a home care package
  4. Enter into a home care agreement
    • Home care agreement
    • Care plan
    • Budget
  5. Manage your services
    • Starting services
    • Extra services
    • Changing care needs
    • Supplements for specific care needs
    • Changing providers
    • Moving unspent funds and paying exit amounts
    • Rights and responsibilities
    • Complaints


For people who have been assessed as eligible for a home care package, more detailed information is available in the Your guide to home care package services booklet, also translated into 18 languages. You should receive a copy of the booklet from your assessor or you can download it.

A summary brochure Your pathway to accessing a home care package is available to explain the steps following your assessment, also translated into 18 languages.

Last reviewed: 7 February, 2018.