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Home Care Packages

If you have not had an assessment, or are not sure what home services are right for you, go to Help at home: what to expect.

Read general information about home care packages.

Pathway to access a home care package

After you have been assessed as eligible for a home care package, follow this pathway to access and manage your services:

  1. Receive the outcome of your assessment
    • Your approval letter
    • Waiting time
  2. Research home care providers and work out the costs

  3. Be assigned a home care package
  4. Enter into a home care agreement
    • Home care agreement
    • Care plan
    • Budget
  5. Manage your services
    • Starting services
    • Extra services
    • Changing care needs
    • Supplements for specific care needs
    • Changing providers
    • Moving unspent funds and paying exit amounts
    • Rights and responsibilities
    • Complaints

End of life care at home

If you are caring for someone who is nearing the end of their life, and you are caring for them at home, there is help and support available.


For people who have been assessed as eligible for a home care package, more detailed information is available in the Your guide to home care package services booklet, also translated into 18 languages. You should receive a copy of the booklet from your assessor or you can download it.

A summary brochure Your pathway to accessing a home care package is available to explain the steps following your assessment, also translated into 18 languages.

Last reviewed: 7 February, 2018.