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Home Care Packages

The information in these pages is most useful if you:

If you have not had an assessment, or are not sure what home services are right for you, go to Help at home: what to expect.

About home care packages

A Home Care Package helps you live independently in your own home with a package of care, services and case management to meet your personal needs. You have flexibility and choice about who delivers your care. Read general information about home care packages:

  • Eligibility
  • Assessment
  • Services and restrictions
  • Costs

Pathway to access a home care package

After you have been assessed as eligible for a home care package, follow this pathway to access and manage your services:

  1. Receive the outcome of your assessment
    • Your approval letter
    • Waiting time
  2. Research home care providers and work out the costs
  3. Be assigned a home care package
  4. Enter into a home care agreement
    • Home care agreement
    • Care plan
    • Budget
  5. Manage your services
    • Starting services
    • Extra services
    • Changing care needs
    • Supplements for specific care needs
    • Changing providers
    • Moving unspent funds and paying exit amounts
    • Rights and responsibilities
    • Complaints


For people who have been assessed as eligible for a home care package, more detailed information is available in the Your guide to home care package services booklet, also translated into 18 languages. You should receive a copy of the booklet from your assessor or you can download it.

A summary brochure Your pathway to accessing a home care package is available to explain the steps following your assessment, also translated into 18 languages.

You can also watch this video which takes you through the steps.

Last reviewed: 2 January, 2018.