Getting support
You don’t have to be alone in your aged care journey. There are people and services that can help support you.
Whatever help you need, there is information and support available to make your aged care experience easier.
I need someone to act on my behalf
If you need someone to act on your behalf, you can appoint a representative. This can be a family member, friend, or carer.
Find out how to appoint a representative.
I need help understanding the aged care system
An advocate works on your behalf and at your direction to represent your wishes and help you interact with the aged care system. The Older Persons Advocacy Network (OPAN) provides free, confidential and independent support.
I need some financial advice
There are many places you can go when you need help and guidance on money matters, or if you need some aged care financial advice.
Read more about financial support and advice.
I need help planning for end-of-life care
It’s important to plan ahead for the type of care we want at the end of our lives, including access to specialist palliative care.
Read more about end-of-life care.
I want to know my rights
Your rights are protected by a Charter of Aged Care Rights that is followed by all government-funded aged care services.
Read more about the Charter of Aged Care Rights.
I need some help for my carer
Many carers see themselves as a family member who looks after a person they love, not as a carer. There is a wide range of services available to help you and your carer.
Find out more about carer support.
I need help managing my legal affairs
There are a different services available to help you set up a power of attorney and get support in managing your affairs.
Get information on legal support.
I'd like some company
If you are feeling lonely or don't have regular contact with family and friends, the Community Visitors Scheme (CVS) can help. The CVS can connect you with a volunteer who will spend time with you, on a regular basis. This is a free service. If you live in a government-funded aged care home or you receive a Home Care Package, you are eligible.
Read more about the CVS organisations in your area.
I’m worried about elder abuse
If you or someone you know is concerned about possible elder abuse, there is support available in your state or territory.
Find out how to make a complaint.
Support for all Australians
Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.
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