Due to scheduled maintenance, Apply for an assessment, Make a referral, Non-compliance checker and Contact us tools will be unavailable on Sunday 22 May 9:00am – 5:00pm (AEST). The My Aged Care Online Account and associated portals will also be unavailable during this time.
For information on COVID-19, scheduled website maintenance and other important news, see News and updates. The Government is now in caretaker period until the 2022 federal election is decided. All My Aged Care services continue to be available.
You don’t have to be alone in your aged care journey. There are people and services that can help support you.
Whatever help you need, there is information and support available to make your aged care experience easier.
If you need someone to act on your behalf, you can appoint a representative. This can be a family member, friend, or carer.
Find out how to appoint a representative.
An advocate works on your behalf and at your direction to represent your wishes and help you interact with the aged care system. The Older Persons Advocacy Network (OPAN) provides free, confidential and independent support.
There are many places you can go when you need help and guidance on money matters, or if you need some aged care financial advice.
Read more about financial support and advice.
It’s important to plan ahead for the type of care we want at the end of our lives, including access to specialist palliative care.
Read more about end-of-life care.
Your rights are protected by a Charter of Aged Care Rights that is followed by all government-funded aged care services.
Read more about the Charter of Aged Care Rights.
Many carers see themselves as a family member who looks after a person they love, not as a carer. There is a wide range of services available to help you and your carer.
Find out more about carer support.
There are a different services available to help you set up a power of attorney and get support in managing your affairs.
Get information on legal support.
If you are feeling lonely or don't have regular contact with family and friends, the Community Visitors Scheme (CVS) can help. The CVS can connect you with a volunteer who will spend time with you, on a regular basis. This is a free service. If you live in a government-funded aged care home or you receive a Home Care Package, you are eligible.
Read more about the CVS organisations in your area.
If you or someone you know is concerned about possible elder abuse, there is support available in your state or territory.
Find out how to make a complaint.
Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.
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