What happens after assessment
After your face-to-face assessment, your assessor will make a decision. This will determine if you’re eligible for government-funded services - and if so, which ones you're eligible for.
Depending on the type of assessment you've had, you will find out your assessment decision at different times.
Home support assessment with a Regional Assessment Service (RAS)
If you’re being assessed for the Commonwealth Home Support Programme, you will find out if you are eligible at your assessment.
Read more about the assessment decision for the Commonwealth Home Support Programme.
Comprehensive assessment with Aged Care Assessment Team (ACAT)
If you’re being assessed for a Home Care Package, a short-term care option, and/or subsidised aged care homes, your assessor will take some time to review the information and make a decision. You will find out by letter.
Read more about the assessment decisions for:
What if I have concerns about the assessment process?
If you have concerns about your assessment, you should talk to your assessor or their organisation in the first instance. They may be able to help.
All assessment organisations have their own complaints procedures in place to work with you to address your concerns. If you do not know the organisation’s details, you can call My Aged Care on 1800 200 422 to find out.
If you cannot resolve the issue with your assessor or their organisation, you can call My Aged Care to talk through your complaint.
Read more about making a complaint.