In this section, you can find out everything you need to know about referring a patient to My Aged Care. You can also access key resources to share with patients to help them learn what aged care services are available and how to access them.
Referring your patient for an aged care assessment
There are a few different ways to refer a patient to My Aged Care for an assessment. How you do this depends on whether you are a GP or other health professional. You will need your patient’s consent before providing information or contacting My Aged Care on their behalf.
You can use the Make a referral tool on this site, call My Aged Care or use the e-Referral option (if that is available to you).
You can find out how the referral process works, how the assessment process works, what happens after a referral and how to follow up on your referrals.
Arranging urgent care for a patient
If your patient needs services urgently, they can contact My Aged Care. My Aged Care can refer them directly to an aged care provider if they need immediate care that is not available through other means.
Alternatively, you can refer them directly to an aged care provider. You will need their consent before you make a referral.
Referring a patient for ongoing aged care
If your patient needs ongoing help at home or permanent care in an aged care home, you can refer them for an assessment using the ‘Make a Referral’ application form on this website.
You can do it directly from your GP system, if the My Aged Care e-Referral option is available, or through the Make a referral application form on this website.
Useful resources
We have a selection of tools and resources to help you understand how aged care works and what support is available for you and your patients. You can also print any of the information on this website to share with your patients.
Tip: Look for the ‘Print’ and ‘Share’ icons at the top right of every page.
Implementation of the new Aged Care Act
The rollout of the new Aged Care Act and the Support at Home program officially began on 1 November 2025, marking a major reform in how aged care services are delivered in Australia.
You can find out more about the changes and how they impact your patients.
