How My Aged Care can help you - Transcript
Narrator: My Aged Care is your starting point to access government-funded aged care services.
Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged care home when you can no longer live at home.
Once you have the information you need, you can call us to discuss your needs and find out if you require an assessment. If you do, an assessor will come to your home for a face-to-face assessment to work out what services you are eligible for.
We can also help you estimate the fees you may have to pay, and what service providers are available near you.
Wherever you are on your aged care journey, My Aged Care can help you get started.
Find the help you need with My Aged Care.
Go to myagedcare.gov.au or call 1800 200 422.
Find support for your situation
Help for people looking into aged care.
Here are some recommended links to get you started — whether you want help around the house or are thinking about moving into an aged care home.
Help for carers and family members
Here are some recommended links to help you support a friend or family member to access aged care services.
Help for health professionals
Here are some recommended links to help you support your patients and clients.
Get started with My Aged Care in 4 easy steps
There are four key steps to accessing Australian Government-funded aged care services. You will find these steps repeated across our site, so you can choose the right step for you at any time.
Step 1. Learn about different types of care
If you are just starting out on your aged care journey, this is your first step. You can see what services are available to help you stay in your own home, or what to expect in an aged care home.
Step 2. Get assessed for aged care services
If you’ve had a look at what services might be available and you want to know if you are eligible, this is your next step. Read about how to apply and what’s involved in the assessment process.
Step 3. Find a provider in your area that suits your needs
If you’ve been assessed and are ready to find a provider and set up your new services, start here. Find out what to consider and get information about service providers near you.
Step 4. Manage your services
If you are receiving services and want to check what you’ve got in place or make some changes, head to this section.
Need some help?
Find out more about setting up a representative
Explore accessible support and information
Find out about advocates and how they can help
Featured news & updates
Important update: More regular reviews of aged care fees
The Quarterly Review process for home care and residential care is changing. From October 2023, aged care reviews will occur more regularly so that changes to your aged care fees can be applied sooner.
How respite care can help carers
Respite care can give carers time to catch up on everyday activities and look after themselves. It is available to support older people and their carers.
Program in focus: Aged Care Volunteer Visitors Scheme
If you are feeling lonely, isolated or need help building new social connections, you can access support through the Aged Care Volunteer Visitor’s Scheme (ACVVS). The ACVVS is a free program that can help you connect to a volunteer support network in your community.
My Aged Care no longer supports fax
The My Aged Care fax number (1800 728 174) is no longer available as of 31 July 2023. You can still contact My Aged Care by phone, in person, or by post.
Star Ratings for aged care homes
All government-funded aged care homes in Australia now have a Star Rating. Star Ratings make it easier to compare quality and make choices about your care. Aged care homes receive a rating of 1 to 5 stars.
Spotlight: Am I eligible?
My Aged Care’s Eligibility checker can help you quickly find out if you meet the requirements to have an aged care assessment. You will be asked a few short questions to help My Aged Care better understand your situation. This will only take a few minutes to complete.