Preparing for the new Support at Home program

The Department of Health, Disability and Ageing is sending a letter and a checklist to everyone on a Home Care Package, to help them prepare for the new Support at Home program.   

This letter includes:   

• an overview of the Support at Home program   
• information on preparing a service agreement with your provider  
• a checklist detailing activities to help you prepare for the move. 

The letter you receive will depend on whether you were approved for a Home Care Package on or before, or after 12 September 2024.    

• read the Letter to older people approved for Home Care Packages on or before 12 September 2024  
• read the Letter to older people approved for Home Care Packages after 12 September 2024  
• read the Checklist to prepare for Support at Home 

Translated versions of the letter and the checklist are also available at the above links.  

Read some frequently asked questions about the letters.