The first step to access government-funded aged care services is to get assessed. You can apply for an assessment online or call My Aged Care on 1800 200 422.
The online application is quick and easy using your Medicare card. If you do not have a Medicare card, or would prefer to speak to someone, you can call us to complete the application over the phone. If you need assistance calling us, please visit our Contact us page to see the different types of support available.
If you would prefer to apply in person, you can make an appointment to see an Aged Care Specialist Officer (ACSO) at a number of Services Australia locations. To book an appointment with an ACSO, call the Services Australia Aged Care line on 1800 227 475. They are open Monday to Friday from 8am to 5pm.
All our staff are trained to talk to people in a range of situations and are ready to answer your questions to help find the best options for you.
What do I need to apply?
To apply online, you just need your Medicare card. The application takes at least 10 minutes, so make sure you have a little time to spare.
If you do not have a Medicare card you can apply by calling My Aged Care or by making an appointment with an ACSO.
What will you ask me?
The first step is an eligibility check. Our priority is getting you the help you need. To do this, we’ll ask about:
- your health
- how you’re managing at home
- any support you’re currently receiving.
Your answers will help us understand your needs and whether you are eligible for an assessment.
If you are eligible, we will ask you for a few details to complete your application.
My Aged Care will keep a record of your application, so you won’t have to provide the same information again at your assessment.
Who can support me?
A family member, friend, or carer can support you to apply online or over the phone. With your permission, they can also complete the application or talk on your behalf.
If you want someone to speak and act on your behalf on an ongoing basis, you can appoint them as your representative with My Aged Care. This will allow My Aged Care to talk to them about your aged care. If you want, this can be set up at the same time as you apply for an assessment.
Read our Arranging someone to support you page for more information.
Advocacy services
You can also get help from an advocate through the Older Persons Advocacy Network (OPAN). With your consent, an advocate can also speak to My Aged Care on your behalf.
Read our Advocacy page for more information.
Communication services
If you need help contacting us, there are services and supports that can help.
The National Relay Service is available if you have a hearing or speech impairment.
If you are deaf, deafblind, or hard of hearing, you can also access My Aged Care with a sign language interpreter via Deaf Connect.
The Translating and Interpreting Service (TIS) is available if you need help or want to communicate in a language other than English.
Read our Accessible for all page for more information.
The screens were nice and bright, and everything was there that I needed. I was able to do it online on my phone and the process was nice and easy as mum was there to answer all the questions with me.
It’s not as daunting as you think it is. Doing it on my phone was a lot easier than ringing up.
What happens after I apply?
If your application is successful, an assessor will contact you to arrange an assessment. An assessment can determine exactly what you need and can even let you know about services you may not have thought about.
You will also receive a My Aged Care welcome pack in the mail containing helpful information and outlining what your next steps will be.
You can track your application by logging into your Online Account.
If you have immediate needs, My Aged Care may refer you directly to services before your assessment takes place.
Find out more about preparing for an assessment and what happens after your assessment.