How long does it take to find out if I’m eligible for services?
For Commonwealth Home Support Programme services, you will usually find out if you’re eligible at your face-to-face assessment.
For Home Care Packages, short-term care options, and/or aged care homes, your assessor will need some time to review the information collected at your face-to-face assessment. Then they will make a recommendation to their decision-maker who will decide on the outcome. You or your representative will receive a letter to let you know if you’re eligible for services, which is usually sent within two weeks after the assessment is completed.