When you are receiving aged care services, there are times you may need to make changes to the arrangements. Or you may need to consider new services or providers if your needs change. In this section, you can learn how to make changes to your care to ensure that your services continue to meet your needs.
How to change your current services
Situations and needs change, and when they do, you need to make sure you update your services. You may need to change:
- when you receive your services – for instance, if you’re going on holiday
- your provider – if you’re moving or not happy with your current aged care provider
- the services you receive – if your needs change while you’re receiving care.
If your needs have changed significantly, you may need a support plan review or reassessment to be approved for other services.
Whatever your situation, you can manage your services so that they continue to work for you.
How to change your provider
As your needs and situation change, your aged care provider may no longer be able to provide the services and care you need. You may have been reassessed for new services that your current provider doesn’t offer. Maybe you’re moving house, and your provider doesn’t operate in that location. Or maybe you’re not happy with your current provider.
You have the right and the ability to change providers at any time, to suit your changing needs and preferences.
When to get a support plan review or reassessment
If your needs have changed, you may need a different combination of services to meet your new needs.
The first step is to tell your provider. Your provider can work with you to determine if they can meet your needs or if you need a support plan review or reassessment.
Updating your information online
When you register with My Aged Care, with your consent a personalised record is created for you. This is called your client record.
You can access your client record through your My Aged Care Online Account. Here, you can update your personal information, see if you’ve been approved for services, print out referrals to services, see waiting times, review service charges, update your registered supporters, and more.
If you need to make changes to your personal details or update registered supporter details, you can do that in your Online Account.