For Your Information
In exceptional circumstances you may need to directly refer a client for urgent services in order to keep them safe, i.e. an immediate need for nursing, personal care, transport (if required within two weeks) and meals. In this circumstance, the service provider will need to refer the client to My Aged Care to assure the conduct of a holistic assessment and ongoing access to services. Referral to aged care services should NOT take the place of post-acute services.