For information on COVID-19, the COVID-19 vaccine rollout, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates.
Australia is a multicultural and diverse country. If you come from a culturally diverse background, speak a language that is not English, or have particular needs, you are not alone.
Whether you are an older person or you care for an older person, there is support available for people of different backgrounds and situations, including:
My Aged Care can help you access aged care information in other languages and contact us when you need to.
We provide information that is accessible for people with particular needs, such as hearing or vision impairment.
Translated materials on this website are for reference purposes only. If there is a difference between the translated material and the original English text, refer to the English version.
People who have difficulty speaking or understanding English can contact My Aged Care through the Translating and Interpreting Service (TIS National), for the cost of a local call:
You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.
When you are speaking with the interpreter, they will call My Aged Care for you and interpret your conversation.
You can also visit National Accreditation Authority for Translators and Interpreters (NAATI) for more translation and interpretation services.
People who have a hearing or speech impairment can contact My Aged Care through the National Relay Service in three easy steps:
People who are deaf, deafblind, or hard of hearing – who don’t have access to interpreting services through aged care programs or the National Disability Insurance Scheme (NDIS) – can access up to 40 hours of free interpreting services, each year, through Auslan Connections.
You don’t need an aged care assessment to access these services. To make a booking, call 07 3892 8552 or email interpreter.bookings@deafservices.org.au well in advance to ensure that an interpreter is available.
The Australian Government Department of Health takes seriously its obligation to provide information to all Australians and has taken steps to improve the accessibility of the information on the My Aged Care website.
All content produced for publishing on this website is designed in accordance with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 standard, making the website usable for a wide range of people with special needs.
If you have any comments on the accessibility of the website, or if you have any suggestions for how we might improve it, please contact us.