Accessible for all

Your language

My Aged Care can help you access aged care information in other languages and contact us when you need to.

• You can contact the Translating and Interpreting Service (TIS National) for support to talk to My Aged Care, or
• You can access information in 22 languages.

Support for hearing and vision impairment

We provide information that is accessible for people with particular needs, such as hearing or vision impairment.

• My Aged Care is an accessible website, designed to be usable by people with particular needs.
• A friend or a family member can speak to My Aged Care on your behalf by becoming your representative.
• If you are deaf, deafblind, or hard of hearing, you can also access My Aged Care via Auslan Connections. They can provide face-to-face sign language interpreting and Video Remote Interpreting services.
• If you are visually impaired, you can access information through the My Aged Care contact centre staff and My Aged Care assessors. You can also request information in large print or braille by contacting My Aged Care.

Translated materials on this website are for reference purposes only. If there is a difference between the translated material and the original English text, refer to the English version.

Translating and Interpreting Service (TIS National)

People who have difficulty speaking or understanding English can contact My Aged Care through the Translating and Interpreting Service (TIS National), for the cost of a local call:

1. Call TIS National on 131 450
2. Tell the operator the language you speak
3. Ask the interpreter to call My Aged Care on 1800 200 422.

You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.

When you are speaking with the interpreter, they will call My Aged Care for you and interpret your conversation.

You can also visit National Accreditation Authority for Translators and Interpreters (NAATI) for more translation and interpretation services.

National Relay Service

People who have a hearing or speech impairment can contact My Aged Care through the National Relay Service in three easy steps:

1. Visit the National Relay Service website
2. Select your preferred NRS access point
3. Provide the My Aged Care number - 1800 200 422.

Sign Language Interpreting Services

People who are deaf, deafblind, or hard of hearing can access free face-to-face sign language interpreting and Video Remote Interpreting services to contact My Aged Care by getting in touch with Auslan Connections.

1. Call centre: 07 3892 8552
2. Email: interpreter.bookings@deafservices.org.au
3. Fax: 07 3892 8511
4. SMS: 0407 647 591

Please note: We advise you to make your bookings well in advance (when possible) to ensure that an interpreter will be available.

Website accessibility

The Australian Government Department of Health takes seriously its obligation to provide information to all Australians and has taken steps to improve the accessibility of the information on the My Aged Care website.

All content produced for publishing on this website is designed in accordance with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 standard, making the website usable for a wide range of people with special needs.

If you have any comments on the accessibility of the website, or if you have any suggestions for how we might improve it, please contact us.