Apply for an assessment

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If you’ve had a look to see what services might be available and you want to know more about how to apply and what’s involved in the assessment process, this section is for you. 

The first stage is to find out if you are eligible for subsidised aged care. This involves a two-part assessment process that understands your needs and what services could help you. It starts with a simple eligibility check which you can do online or over the phone followed by an in-person assessment.

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New to My Aged Care? You need to get assessed. Here's how:

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Check your eligibility and apply

The first step to access government-funded aged care services is to check your eligibility for a face-to-face assessment. You can call our friendly and knowledgeable contact centre staff to talk about your needs on 1800 200 422. Or you can apply online.

Please note: If you have previously registered with My Aged Care, you cannot use the online form and will need to call My Aged Care.

Find out how to apply
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Have your face-to-face assessment

If your application is successful, you will be referred for a face-to-face assessment. Assessments are done in person, at your own home.

How to prepare for assessment
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Find out your assessment outcome

After your face-to-face assessment, you will find out if you’re eligible for government-funded services – and if so, which ones you're eligible for.

What happens after assessment

Already receiving services, but your needs have changed?

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Find out when to get reassessed

Your previous assessment would have been based on the needs that you had at that time. However, circumstances can change.

What to do if your needs change

What else do people ask at this step?

What will aged care cost me?

The cost of aged care services varies from person to person. It depends on the care you are eligible for, the aged care provider you choose, and your financial situation. 

While the Australian Government may contribute to the cost of your care, you will also be asked to contribute if you can afford to.

Read more about aged care costs

I’m not comfortable calling My Aged Care. Can someone do it on my behalf?

Yes, but we need to get your consent first. This involves registering the person as your representative. This process can be as simple as contacting My Aged Care together, the first time you call.

Read more about setting up a representative

See more FAQs

My Aged Care in 4 steps

Need some help?

I have questions

If you need some help, the My Aged Care team can answer most of your questions over the phone. 

Call 1800 200 422

An advocate for my rights 

Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. They also make it easier to make decisions about care.

Read more about advocacy

Someone to talk on my behalf

A friend or a family member can speak on your behalf by becoming your representative.

Read more about representatives

Support for all  

Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.

Read more about accessible support

New to aged care? 

Wondering what My Aged Care is or how to get started?

You can find the answers here