For information on COVID-19, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates.
If you’ve had a look to see what services might be available and you want to know more about how to apply and what’s involved in the assessment process, this section is for you.
The first stage is to find out if you are eligible for subsidised aged care. This involves a two-part assessment process that understands your needs and what services could help you. It starts with a simple eligibility check which you can do online or over the phone followed by an in-person assessment.
The first step to access government-funded aged care services is to check your eligibility for a face-to-face assessment. You can call our friendly and knowledgeable contact centre staff to talk about your needs on 1800 200 422. Or you can apply online.
Please note: If you have previously registered with My Aged Care, you cannot use the online form and will need to call My Aged Care.
If your application is successful, you will be referred for a face-to-face assessment. Assessments are done in person, at your own home.
After your face-to-face assessment, you will find out if you’re eligible for government-funded services – and if so, which ones you're eligible for.
Your previous assessment would have been based on the needs that you had at that time. However, circumstances can change.
If you need some help, the My Aged Care team can answer most of your questions over the phone.
Call 1800 200 422
Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. They also make it easier to make decisions about care.
A friend or a family member can speak on your behalf by becoming your representative.
Read more about representatives
Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.
Wondering what My Aged Care is or how to get started?
