Apply for an assessment
If you’ve had a look to see what services might be available and you want to know more about how to apply and what’s involved in the assessment process, this section is for you.
The first stage is to find out if you are eligible for subsidised aged care. This involves a two-part assessment process that understands your needs and what services could help you. It starts with a simple eligibility check which you can do online or over the phone followed by an in-person assessment.
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New to My Aged Care? You need to get assessed. Here's how:
Check your eligibility and apply
The first step to access government-funded aged care services is to check your eligibility for a face-to-face assessment. You can call our friendly and knowledgeable contact centre staff to talk about your needs on 1800 200 422. Or you can apply online.
Please note: If you have previously registered with My Aged Care, you cannot use the online form and will need to call My Aged Care.
Have your face-to-face assessment
If your application is successful, you will be referred for a face-to-face assessment. Assessments are done in person, at your own home.
Find out your assessment outcome
After your face-to-face assessment, you will find out if you’re eligible for government-funded services – and if so, which ones you're eligible for.
Already receiving services, but your needs have changed?
Find out when to get reassessed
Your previous assessment would have been based on the needs that you had at that time. However, circumstances can change.
What else do people ask in this step?
What will it cost me?
You will be asked to contribute to the cost of your care if you can afford to. The cost depends on the services and the provider you choose, as each provider sets their own prices. The government will contribute to the cost of your care and caps the amount you can be expected to pay to a provider to keep care affordable.
How long does it take to find out if I’m eligible?
Allow about six weeks from the date you apply. The assessor will contact you within three weeks to arrange your face-to-face assessment. They will notify you of the outcome either at your assessment or in the following week.
Need some help?
I have questions
If you need some help, the My Aged Care team can answer most of your questions over the phone.
Call 1800 200 422
An advocate for my rights
Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. They also make it easier to make decisions about care.
Someone to talk on my behalf
A friend or a family member can speak on your behalf by becoming your representative.
Read more about representatives
Support for all
Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.