If you’ve had a look to see what services might be available and you want to know more about how to apply and what’s involved in the assessment process, this section is for you.
The first stage is to find out if you are eligible for subsidised aged care. This involves a two-part assessment process that understands your needs and what services could help you. It starts with a simple phone call followed by an in-person assessment.
How to apply
The first step to access government-funded aged care services is to call My Aged Care. Our friendly and knowledgeable contact centre staff will talk with you about your needs and if you need a face-to-face assessment.
Prepare for your assessment
After your call to My Aged Care, you may be referred for a face-to-face assessment. Assessments are done in person, at your own home.
After your assessment
After your face-to-face assessment, you will find out if you’re eligible for government-funded services - and if so, which ones you're eligible for.
When to get reassessed
Your previous assessment would have been based on the needs that you had at that time. However, circumstances can change.
Your next steps
Take a look at the different types of care available.
Call My Aged Care on 1800 200 422 to request an assessment.
After your face-to-face assessment, find out what services you are eligible for.
Use our Find a provider tool and checklists to find the best match for your needs.
Understand and sign the agreement(s) to start receiving services.
Find out how to make changes and what to do if things go wrong.
Need some help?
I have questions
If you need some help, the My Aged Care team can answer most of your questions over the phone.
Call 1800 200 422
An advocate for my rights
Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. They also make it easier to make decisions about care.
Someone to talk on my behalf
A friend or a family member can speak on your behalf by becoming your representative.
Support for all
Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.