Apply for an assessment online in 3 easy steps

Before you can access government-subsidised aged care services for the first time, you need to apply for an assessment. Using the online application is quick and easy and will only take 15 to 20 minutes to complete.

It’s the same form to apply for all types of care and support – including help at home, short-term care, and care in an aged care home.

You can complete the application yourself or on behalf of a family member or friend. If you’d like to set up an ongoing support person, you can also do that here.

There are three parts. The first checks you are eligible, the second captures your details, and the third confirms who the assessment organisation should call to confirm your needs and arrange the assessment. You will need your Medicare card and enough time to complete it.

Older man with cup of tea

What to expect

Part A: Your situation

Eligibility is based on need. To find out if you meet the criteria, we will ask a few questions about your current situation and if you need help with some everyday tasks. This step will take about 5 minutes.

Tablet and Medicare card

Part B: Provide your details

Here you will be asked for some information about yourself. You’ll need your Medicare card to complete this step.

If you are applying on behalf of someone else or setting up a representative, you will need to provide your information as well as theirs. This step will take about 10 minutes.

Female assessor talking to older woman

Part C: Arrange the assessment

To finish, we will ask you who the assessment organisation should contact to confirm your needs and arrange the assessment. This step will take about 5 minutes.


Ready to apply for yourself or a family member/friend? Press Start now.


After submitting your form

After you submit your form, an assessment organisation will contact you within 2-6 weeks. They will confirm your needs based on the information you have provided and arrange an assessment. You will also receive a My Aged Care welcome pack in the mail containing helpful information and outlining what your next steps will be. 

You can track your application by logging in to your My Aged Care Online Account or calling 1800 200 422.