My Aged Care is a key way that older Australians find and connect with Australian Government-funded aged care providers. If you provide aged care services, it is important to understand how My Aged Care works.
It is especially important to know how to keep your profile up to date in the Find a provider tool and how to refer a client for aged care services. This can help you support people to access services as well as connect with potential clients. This page covers key My Aged Care information for aged care providers.
How can I help someone register with My Aged Care?
Which service providers are listed on My Aged Care?
How do I access the Service and Support Portal and keep my organisation’s details up to date?
Improving your provider profile
Resources for service providers
How can I help someone register with My Aged Care?
Clients must be registered with My Aged Care before they can receive non-urgent services. An older person looking to receive aged care support may contact you directly and ask for your help in organising services. Below are a few ways that you can help them connect with My Aged Care.
Make a referral for an aged care assessment
You can use the Make a referral tool to help potential clients register with My Aged Care. This tool allows you to refer them—if you have their consent—for an aged care assessment, which determines their eligibility for government-funded aged care services. You should let them know that My Aged Care may call them (or their representative) to discuss their needs. The tool can only be used to refer new clients to My Aged Care, not to request a reassessment.
Which service providers are listed on My Aged Care?
Only organisations that provide Australian Government-funded services can be listed in the My Aged Care Find a provider tool and receive referrals.
You need to apply for approval through the Aged Care Quality and Safety Commission to become an approved provider and deliver Government-funded aged care services.
If you provide aged care services but do not receive government funding, you may consider listing your services on external directories. The My Aged Care website includes links to these external directories.
Please note: Links to external websites are provided to help people to find more information. Some directory websites may charge a fee for providers to list, appear higher or first in search result rankings. The Department of Health, Disability and Ageing is careful in selecting the linked websites, but is not responsible for and does not necessarily endorse the website or any information, products or services offered on the website.
How do I keep my organisation’s details up to date?
The Find a provider tool is a key way that people can find and compare government-funded aged care providers in their area. So, as a provider, you must ensure that your My Aged Care profile displays accurate and up-to-date information so potential clients can find you.
Accessing your profile
Australian Government-funded aged care service providers can update their My Aged Care profiles via the My Aged Care Service and Support Portal. Most of the information displayed in your profile on Find a provider comes from this portal.
To access the portal, you need to:
- use an authentication method to securely log in
- have a unique email address.
You should talk to your Organisation Administrator or your manager about accessing the portal.
Organisation Administrator access
The Department of Health, Disability and Ageing provides access for one administrator in each aged care organisation. Administrators can then set up access for additional staff and maintain their organisation’s information.
If your organisation doesn't have an administrator, you can request access by contacting the My Aged Care service provider and assessor helpline on 1800 836 799 and providing your:
- full name
- organisation's ABN and/or ACN, and
- organisation's NAPS ACO ID (if known).
If you work for an aged care provider, request access to the service provider portal from your organisation’s administrator.
Improving your provider profile
It's important to keep your organisation's details up to date in the Service and Support Portal. This ensures your details and the services you offer will display accurately in the Find a provider tool.
It often takes only a few small changes to improve your organisation’s profile and give potential clients a better sense of who you are and the services you provide. You can edit and submit changes to your organisation's details through the portal.
We have put together some tips and guidelines on how to improve the quality of your profile, mandatory requirements for specific information you publish, and suggestions on what to include and what to avoid.
Resources for service providers
Service and Support Portal resources
There are many resources available to assist providers with various aspects of My Aged Care, including the Service and Support Portal. If you need quick reference guides, fact sheets, or videos, visit the Department of Health, Disability and Ageing website.
I would like email updates
Sign up for Department of Health, Disability and Ageing email updates to know what is happening in the aged care sector. The department provides a fortnightly newsletter and urgent aged care alerts for providers and members of the workforce.
I need technical support
You can call the My Aged Care service provider and assessor helpline for support with the My Aged Care system and technical support. The helpline is available from 8am to 8pm Monday to Friday and 10am to 2pm Saturday, across Australia.
COVID-19 vaccine information
Learn about the COVID-19 vaccine program for aged care. Find resources for residential, in-home, and community aged care on the Department of Health, Disability and Ageing website.