As a government-funded aged care provider, you must ensure that your My Aged Care profile displays up-to-date information in the Find a provider tool. This means that potential clients can find you.
Providing accurate information and details about your approach to care will help give people confidence that they will receive the support they need.
This page explains what you need to know about accessing, managing and improving your provider profile.
On this page
Keeping your organisation’s details up to date
The Find a provider tool is a key way for people to find and compare government-funded aged care providers in their area. So, it’s important to keep your organisation’s profile up to date.
Accessing your profile
Australian Government-funded aged care providers can update their My Aged Care profiles via the My Aged Care Service and Support Portal. Most of the information displayed in your profile on Find a provider comes from this portal.
To access the portal, you need to:
- use an authentication method to securely log in
- have a unique email address.
You should talk to your organisation administrator or your manager about accessing the portal.
Organisation administrator access
The Department of Health, Disability and Ageing provides portal access for one administrator in each aged care organisation. Administrators can then set up access for additional staff and maintain their organisation’s information.
If your organisation doesn't have an administrator, you can request access by contacting the My Aged Care service provider and assessor helpline on 1800 836 799 and providing your:
- full name
- organisation's ABN and/or ACN, and
- organisation's NAPS ACO ID (if known).
If you work for an aged care provider, request access to the service provider portal from your organisation’s administrator.
For technical guidance on how to make profile changes, visit the Service provider portal resources page on the Department of Health, Disability and Ageing website
Why maintaining your profile is important
Your profile on My Aged Care will be seen by potential clients, aged care assessors and My Aged Care contact centre staff who refer clients to services. As this will likely be someone’s first impression of you, think of your profile as an advertisement for your organisation.
While providers are required to maintain accurate and up-to-date information in their profiles, it’s also good for business. People will naturally compare your organisation against others to find what suits them best. Accuracy is an important part of that decision-making process.
Tips for improving your profile
It often takes only a few small changes to improve your organisation’s profile and give potential clients a better sense of who you are and the services you provide.
Here are some tips and guidelines on how to improve the quality of your profile, mandatory requirements for specific information you publish, and suggestions on what to include and what to avoid.