A

  • Accommodation bond
    A lump sum amount that you pay for your accommodation in an aged care home if you entered care before 1 July 2014.
  • Accommodation charge
    A daily amount that you pay towards your accommodation in an aged care home if you entered care before 1 July 2014. 
  • Accommodation costs
    An amount that some people pay to contribute towards or cover the full costs of their room, depending on their means assessment. As a general guide:
    • Accommodation contribution
      If you are eligible for government assistance (low means), the government will pay some or all of your accommodation costs to your provider. You will be asked to pay an accommodation contribution if the government does not pay the full amount. The amount you contribute is worked out by Services Australia based on your income and assets. For further information on how to pay your accommodation contribution, see Refundable Accommodation Contribution (RAC) and Daily Accommodation Contribution (DAC).
    • Accommodation payment
      If you’re not eligible for government assistance with your accommodation costs (not low means), you will pay the room price you agreed to with your aged care home as an accommodation payment. For further information on how to pay your accommodation payment, see Refundable Accommodation Deposit (RAD) and Daily Accommodation Payment (DAP).
  • Accreditation
    Aged care homes need accreditation to receive government subsidies. The Aged Care Quality and Safety Commission assesses providers and issues accreditation. This includes performing full audits and checking the quality of care that providers deliver. For further information about the accreditation process, visit the Aged Care Quality and Safety Commission’s website.
  • Acknowledgement
    The assessor must ask you or your representative to acknowledge the action plan. This means that you know the content of the action/support plan and that this will inform the match and refer process. This differs to you consenting to the plan.
  • Action plan
    A document that summarises the outcome of a screening into a set of activities and includes other important information to facilitate an appropriate service referral and responses.
  • Additional service fee
    You may be asked to pay an additional service fee if you’re living in an aged care home and you request or agree to additional services such as newspapers and hairdressing.
  • Additional services/items provided at no cost
    Aged care homes are required to provide certain services to you by law. Some homes may make additional services available at no additional cost.
  • Administrative Appeals Tribunal
    If you don’t agree with a decision that has been made about you by an Australian Government agency, then you can go to the Administrative Appeals Tribunal (AAT). The AAT is a high-level independent body that reviews Australian Government administrative actions. It is not a court.
  • Advance care planning
    A process of planning for future health and personal care whereby the person’s values, beliefs and preferences are made known so they can guide decision-making at a future time when that person cannot make or communicate his or her decisions.
  • Advanced care directive
    A type of written advance care plan completed and signed by a competent adult.  An advance care directive can record the person's preferences for future care and appoint a substitute decision maker to make decisions about health care and life management when the person is unable to express their preferences because of illness or injury.
  • Advocacy group
    Advocacy groups use various forms of advocacy to influence public opinion and/or policy.
  • Advocacy services
    If you receive Australian Government-subsidised aged care services, then an advocacy service can help you to exercise your rights by representing you, and providing information, advice and support to you, your family, your friends or your carer. An advocacy service is an independent, confidential service provided free of charge in each state and territory.
  • Advocate
    An advocate is a person who can support or represent you in your dealings with others.
  • Age pension
    If you have reached retirement age then you may receive the Age Pension. This is a Services Australia payment which ensures you have an income for your retirement.
  • Aged blind pensioner
    If you are blind and you receive an aged blind pension from Services Australia or the Department of Veterans' Affairs, you are known as an aged blind pensioner. This payment is not means tested for pension purposes, but it will be counted as income when income tested fees for aged care homes are assessed.
  • Aged Care Act 1997
    The Aged Care Act 1997 is the Commonwealth legislation that allows government funding to be provided for aged care.
  • Aged Care Assessment Team
    ACATs (or ACAS in Victoria) are teams of health professionals who conduct comprehensive face-to-face assessments of older people who have complex aged care needs. ACATs (or ACAS in Victoria) can approve older people to access residential care, Home Care Packages and transition care. An ACAT assessor may include a nurse, social worker and/or other health professionals.
  • Aged Care Principles
    The Aged Care Principles 1997 are the subordinate legislation of the Aged Care Act 1997.
  • Aged care
    If you are an older person living in Australia then you may receive aged care. This is the personal and/or nursing care to support you to stay as independent and healthy as you can be. Aged care can also help you if you’re caring for someone older by giving you a helping hand to look after the person you care for. It is delivered through two main ways in an aged care home and home care.
  • Aged Care Quality and Safety Commission (the Commission)
    The national end to end regulator of aged care services, and the primary point of contact for consumers and providers in relation to quality and safety in aged care in Australia. The Commission’s primary purpose is:
    • to protect and enhance the safety, health, well-being and quality of life of aged care consumers;
    • to promote aged care consumers’ confidence and trust in the provision of aged care services; and
    • to promote engagement with aged care consumers about the quality of their care and services.
  • Aged Care Quality Standards (Quality Standards)
    The Quality Standards with which the Commission requires organisations providing aged care services in Australia to comply. The Standards ensure that everyone using aged care is treated with dignity and respect.
  • Aged care service
    An aged care service provides care and services through residential, home or flexible care.
  • Aged Care Specialist Officers (ACSOs)
    Aged Care Service Officers (ACSOs) provide face-to-face My Aged Care support at selected Services Australia service centres in every state and territory. 
  • Aged Care Volunteer Visitors Scheme (ACVVS)
    The Aged Care Volunteer Visitors Scheme (ACVVS) provides visits from volunteers to recipients of Home Care Packages. In each state and territory, ACVVS organisations have coordinators who match you with a suitable regular visitor based on your interests, hobbies and background, to visit you in your own home, or in the community when you are accessing community services or facilities.
  • Ageing in place
    If you are living in an aged care home, your care needs might increase in the future. This is called ageing in place. An offer of ageing in place does not necessarily guarantee that you may not be required to move in some circumstances and that this should be discussed with the service provider.
  • Allied health support
    Allied health support services assist you with minor health conditions and work with other assistance available to you through the health system. These services can include physiotherapy (exercise, mobility, strength and balance), speech pathology (helps with difficulties in communicating, swallowing and eating), occupational therapy (help to recover or maintain your physical ability), podiatry (foot care), dietitian (nutrition assessment, food and nutrition advice, dietary changes), exercise physiologists (physical activity and education to assist with managing chronic conditions such as diabetes and heart disease).
  • Approved provider
    If you receive government subsidised aged care, services or accommodation, then they may be delivered to you by an approved provider. An approved provider is the organisation that owns and operates aged care services including home, flexible and residential care, which may be provided to you in your own home, in the community or in an aged care home.
  • Assistance with Care and Housing – Hoarding and Squalor Sub-program
    The Assistance with Care and Housing - Hoarding and Squalor Sub-program helps people who are living with hoarding behaviour or in a squalid environment who are at risk of homelessness or unable to receive the aged care supports they need. Supports include care planning, links to specialist support services and one-off clean-ups.
  • Australian National Aged Care Classification (AN-ACC)
    The Australian National Aged Care Classification (AN-ACC) funding model was introduced in October 2022 and replaced the Aged Care Funding Instrument (ACFI). AN-ACC provides equitable funding to approved providers to deliver care to residents living in residential aged services.

B

  • Basic daily fee
    An amount that everyone pays for day-to-day services they will receive at the aged care home.

C

  • Care fees and charges
    You may be asked to pay different care fees and charges for residential aged care. The amount you are required to pay will depend on your income and assets, while daily care fees contribute to the cost of your care.
  • Care finders
    Care finders is a free service to support vulnerable older people who need intensive support to access aged care and other local services.
  • Care leaver
    A care leaver is an adult who spent time in institutional or out-of-home care as a child (i.e. under the age of 18). This care could have been foster care, residential care (mainly children’s homes) or another arrangement outside the immediate or extended family. The term ‘care leaver’ includes Forgotten Australians, Former Child Migrants and Stolen Generations.
  • Care plan
    In consultation with you, the health professionals who provide your care may develop a care plan for you. If you like, your family or a friend can also be involved in this process. The care plan outlines your care needs and instructions about how these needs will be met.
  • Care recipient
    If you receive care and support, either in the community, in your own home or in an aged care home, then you are a care recipient. The care you receive may include support to take part in social activities, help with physical tasks and/or medical and personal care.
  • Carer allowance
    If you are a carer providing daily care and attention for an adult with a disability, a severe medical condition or who is frail aged at home, then you may be eligible for a carer allowance. This is a fortnightly payment administered by the Services Australia which may be paid in addition to other payments.
  • Carer Gateway
    Carer Gateway is an Australian Government website and phone service for carers. If you care for a family member or friend, Carer Gateway can help you find and access support services, practical advice, and free coaching. It can also connect you to a community of other carers.
  • Carer payment
    If you are a carer who is unable to participate in paid employment because of the demands of your caring role, then you may be eligible for income support in the form of a carer payment. This payment is administered by Services Australia.
  • Charter of Aged Care Rights
    Describes the rights of consumers of Australian Government funded aged care services to be consulted and respected. Provides the same rights to all consumers, regardless of the type of subsidised care and services they receive.
  • Chronic disease
    A chronic disease is a long term condition that generally does not get better on its own and is generally not cured completely. Chronic diseases can lead to other health complications, and can be associated with functional impairment and disability. They may affect you at any stage in your life; however, as you grow older, the chances of contracting certain chronic diseases can increase. Examples include asthma, arthritis, cancer, chronic kidney disease, chronic obstructive pulmonary disease, coronary heart disease, dementia, mental health conditions such as depression, oral disease, osteoporosis and stroke.
  • Client Record
    A Client Record is created by My Aged Care contact centre staff for people seeking access to aged care services. The client record will include client details (and carer or representative details), details about assessments and support plan, and information about service(s) received. You can access your client record through your My Aged Care Online Account.
  • Commonwealth Home Support Programme
    If you are an older person and need help to stay at home and to be more independent in the community, then you may benefit from the Commonwealth Home Support Programme. The Commonwealth Home Support Programme provides a comprehensive, coordinated and integrated range of basic maintenance, support and care services for older people and their carers. Eligible older people are people aged 65 years and over and Aboriginal and/or Torres Strait Islander people aged 50 years and over. From 1 July 2015 Commonwealth Home Support Programme combined together the Home and Community Care Programme (HACC), National Respite for Carers Programme, Day Therapy Centres and Assistance with Care and Housing for the Aged.
  • Community nursing and health centres
    If you are frail aged, then you may need nursing care from an enrolled or registered nurse at a community nursing and health centre to improve or maintain your health and wellbeing.
  • Consent
    Agreement by a party for something to happen, something to be done, or information to be held and shared.
  • Consumer Directed Care
    From 1 July 2015 all Home Care Packages are delivered on a Consumer Directed Care (CDC) basis. CDC allows you and your carer to have more control over the design and delivery of the services you receive.
  • Continence Aids Payment Scheme
    If you have permanent and severe incontinence, you may be eligible for assistance from the Continence Aids Payment Scheme (CAPS). The CAPS is an Australian Government payment that assists eligible people to meet some of the cost of their continence products. It is a direct payment which means you have flexibility and choice about where and when you purchase your continence products.
  • Counselling and support
    Counselling and support services can provide emotional support and practical assistance to help you understand and manage challenging situations. Usually delivered by qualified professional counsellors, services can include emotional support, independent aged care advocacy and information to help protect your rights, guidance with relationships, help to manage situations and behaviours, information and training.

D

  • Daily Accommodation Contribution (DAC)
    This is when the government helps with the costs. The amount is determined by Services Australia based on your means assessment. For further information, see Accommodation contribution and Daily Accommodation Contribution (DAC).
  • Daily Accommodation Payment (DAP)
    This is when you pay the full amount yourself. It is the accommodation price you agreed on with your provider. For further information, see Accommodation payment and Refundable Accommodation Deposit (RAD).
  • Dementia Behaviour Management Advisory Services
    If you are caring for someone with dementia, then you may benefit from Dementia Behaviour Management Advisory Services. These services are established in each state and territory and can:
    • help you manage the behavioural and psychological symptoms of dementia such as wandering and aggression
    • provide advice, assessment, case management and support to community and residential care workers and family carers.
  • Discharge plan
    If you are discharged from hospital then you may have a discharge plan. This is a plan developed by the hospital in close consultation with you, your carer and hospital and community service providers to ensure you receive appropriate and coordinated care when you leave the hospital.
  • Domestic help
    Domestic help services include home related tasks such as, cleaning, dishwashing, clothes washing, ironing, shopping.

E

  • End of life
    End of life refers to the final stages of a person’s life. The death of a loved one is not an easy subject to deal with but there are services and support to assist in what is often an emotionally challenging and stressful time.
  • Enduring power of attorney
    An enduring power of attorney allows a person to delegate the management of their affairs, even if they’re no longer able to understand the implications. A person can only give an enduring power of attorney while they’re able to understand the nature and effect of the document. An enduring power of attorney comes into effect once a person loses mental capacity.
  • Ex-prisoners of war
    If you are an Australian ex-prisoner of war, the Department of Veterans' Affairs (DVA) can provide support for you and for eligible family members. DVA can also provide assistance by paying some residential aged care costs and Home Care Package fees. A POW is exempt from paying income tested fees in residential aged care.
  • Extra or additional optional services
    If you are moving into an aged care home, you may be asked to pay additional fees if you choose higher standards of accommodation or additional services. These vary from home to home. Your aged care provider can provide you with details of these services and the fees that apply.

F

  • Facilities to help people with dementia
    All aged care homes are expected to provide care for people living with dementia, but some homes have facilities set up that provide specialised dementia care and support.
  • Financial hardship provisions
    If you are living in an aged care home and you have genuine difficulty in paying your aged care payments and relevant ongoing expenses then you may be eligible for financial hardship provisions provided under the Aged Care Act 1997. Financial hardship assistance may be available to you if, through matters beyond your control, you do not have the income or assets available to pay your care costs. Every case is considered on an individual basis and based on each resident’s financial circumstances.
  • Flexible care
    There are flexible aged care places provided through a number of different programs which can provide you with an alternative to more traditional community and residential care. These include Multipurpose Services, the Transition Care Program and the Aged Care Innovative Pool.
  • Focus on socially and financially disadvantaged people
    Almost all aged care homes will care for people who are socially or financially disadvantaged, but some homes focus on helping people who are in this situation.
  • Full pensioner
    If you receive the maximum Australian Government means tested pension, then you are known as a full pensioner.

G

  • Goods and equipment
    Goods and equipment services can help you maintain your independence if you have a functional limitation (any health problem that prevents you from completing a range of tasks), or if you find it difficult to carry out day-to-day living activities. Services may include items that can assist with mobility – such as grab rails, aids such as walkers and wheelchairs, communication – such as tele-type equipment, hearing assistance, personal care – such as bath seats, raised toilet seating, health care – such as oxygen, nebulisers.
  • Government-subsidised aged care facility
    A government-subsidised aged care facility is a term previously used to describe an Australian Government-subsidised aged care home. These facilities receive funding from the Australian Government and are bound by the requirements of the Aged Care Act 1997.
  • Guardian
    A guardian is a legally appointed substitute decision maker. They may make lifestyle decisions, such as where a person should live, as well as give their consent to medical, dental and health care services generally. They can only make these decisions subject to the powers granted to them to do so. A family member or friend can be appointed as a guardian. In some circumstances, where it is not appropriate to appoint a private guardian, the board or tribunal has the option of appointing the Public Guardian who is usually a statutory official.

H

  • Home Care Packages
    The types of services provided under a home care package will depend on your needs. There are four levels of home care packages designed to give the care needed:
    • Level 1 supports people with basic-care needs
    • Level 2 supports people with low-level care needs
    • Level 3 supports people with intermediate-care needs
    • Level 4 supports people with high-level care needs.
  • Home maintenance
    Home maintenance services support you to stay in your own home by making your home safer and more secure. Services can include changing light bulbs, maintaining an emergency alarm, minor repairs such as replacing tap washers and garden maintenance such as lawn mowing.
  • Home modification
    Home modification services can include installing grab and shower rails, easy-to-use tap sets, hand rails, ramps and other mobility aids, installing an emergency alarm and other safety aids, other minor renovations. Home modifications must be installed by a licensed tradesperson and organised through the aged care provider.
  • Hospice
    A hospice is a facility specifically for the palliative care of people with a progressive life limiting illness. It offers total care for the person including physical, emotional and spiritual support, and also cares for the person’s family. Hospices are staffed by specifically trained doctors, nurses, social workers, physiotherapists and volunteers.
  • Hostel care
    Hostel care is the previous name for aged care homes that provide low-level care including accommodation services such as meals, laundry and room cleaning, as well as additional help with personal care and maybe nursing care.

I

  • Income-tested care fee for Home Care Packages
    The income tested care fee is an extra contribution that some people pay, as determined through an income assessment. This fee is different for everyone. It’s based on your individual income, including your pension. Services Australia undertakes income (means) assessments for aged care. Whether you need to complete one will depend on whether you are receiving an Australian Government means-tested income support payment.
  • Independent Health and Aged Care Pricing Authority
    The Independent Health and Aged Care Pricing Authority (IHACPA) provides independent and transparent advice to the Australian Government in relation to funding for public hospitals and residential aged care services.
  • Independent Living Centres
    If you are an older Australian and you want to be as independent as you can be, then you may benefit from an Independent Living Centre. These centres provide information and advisory services and have a display of products and equipment that can assist you with day-to-day living.
  • Independent advocate
    An independent advocate is a person from an advocacy service who has no relationship with the person they are supporting or with the agency that person is dealing with.

L

  • Live-in setting
    A live-in setting refers to facility-based accommodation which has a more home-like, less institutional feel to it as well as space available for therapy. This setting can be part of an existing aged care home or health facility such as in a separate wing of a hospital.
  • Living will
    A living will (also known as an advance care directive) lets everyone involved in the care process know the wishes of the person approaching the end of their life in regards to health and medical care.

M

  • Meals
    Meals and other food services can help you maintain a healthy, balanced diet by providing advice on nutrition, storage or food preparation. There are services such as Meals On Wheels that prepare and deliver meals to you at your home, or a community centre. Other food services can assist you to prepare and cook a meal in your home.
  • Means-tested care fee
    A contribution that some people pay towards the cost of their care, determined by a means assessment. This fee is different for everyone. It’s based on your individual income, including your pension. For most people the means assessment is done by Services Australia. However, if you receive a means tested payment from the Department of Veterans’ Affairs (DVA), your assessment will be done by DVA.
  • My Aged Care
    My Aged Care makes it easier for older people, their families, and carers to have their aged care needs assessed and be supported to locate and access services. My Aged Care was introduced on 1 July 2013 and is made up of the My Aged Care website (myagedcare.gov.au), My Aged Care contact centre (1800 200 422) and Aged Care Specialist Officers (ACSOs) available at a number of Services Australia service centres.
  • My Aged Care Regional Assessment Service
    The My Aged Care Regional Assessment Service (RAS) is a national assessment workforce, operating at a regional level in all states and territories. The RAS will be responsible for conducting face-to-face assessments of older people seeking entry-level support at home, provided under the Commonwealth Home Support Programme (CHSP).
  • My Aged Care contact centre
    The My Aged Care contact centre can provide you with information on aged care, whether for yourself, a family member, friend or someone you're caring for. If you are seeking aged care services the contact centre can also register you, create your client record and discuss your aged care needs. The contact centre can be phoned on 1800 200 422 between 8.00am and 8.00pm on weekdays and between 10.00am and 2.00pm on Saturdays. The My Aged Care phone line is closed on Sundays and national public holidays.

N

  • National Aboriginal and Torres Strait Islander Aged Care Strategy
    The National Aboriginal and Torres Strait Islander Aged Care Strategy aims to improve access to, and quality of, culturally appropriate care for older people aged 50 years and over from Aboriginal and Torres Strait Islander communities.
  • National Aboriginal and Torres Strait Islander Flexible Aged Care Program
    If you are an older Aboriginal or Torres Strait Islander person then you may benefit from the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. This program provides quality, flexible, culturally appropriate aged care close to your home and community.
  • National Relay Service
    If you are deaf or have a hearing or speech impairment you can contact the My Aged Care Contact Centre using the National Relay Service, an Australia-wide phone service.
  • Nominee
    A nominee is a person who can act on behalf of another person to conduct business, represent interests and receive correspondence from most Australian Government departments — including the Department of Health. Only one person can be registered as a resident's nominee, and nominee arrangements are not shared between government agencies.
  • Non-Compliance Notice (NCN)
    A Non-Compliance Notice is a formal regulatory notice from the Commissioner, issued under section 63S(2) of the Aged Care Quality and Safety Commission Act 2018.
    If a provider is not meeting regulations and standards, the Aged Care Quality and Safety Commission may issue formal regulatory notices. This means that the provider needs to make improvements to how they deliver care to older Australians. 
  • Nursing care
    Nursing care by a registered or enrolled nurse can provide care at home in a clinic or at another location such as a hospital. They can help you (according to their level of expertise) with checking aspects of your health such as your blood pressure, treatments such as changing wound dressings or catheter care, managing your continence, managing your medicines.
  • Nursing home
    Nursing home is the previous name for aged care homes that provide care including accommodation services such as meals, laundry and room cleaning, and personal and nursing care.

P

  • Palliative care
    Palliative care is provided for people who have an advanced illness, with little or no prospect of cure. The aim of palliative care is to achieve the best possible quality of life for the person, their family and carers.
  • Part-pensioner
    If you receive an Australian Government means tested pension that is less than the maximum amount, then you are known as a part-pensioner.
  • Partners in Culturally Appropriate Care
    The Partners in Culturally Appropriate Care (PICAC) Program enables aged care homes and ethnic communities to work together to establish and maintain links between residents of aged care homes and their social, cultural and linguistic networks. There is a co-ordinator for this program in each state or territory.
  • Peak body
    A peak body is an organisation which is formed to represent the views of a number of smaller groups and organisations.
  • Personal care
    Personal care services include everyday tasks such as bathing and getting dressed, assistance with eating, going to the toilet, grooming, getting in and out of bed, moving about the house.
  • Phone counselling
    Phone counselling and support services are delivered to you over the phone. You can get help with advocacy, advice, information and training to assist you in your caring role.
  • Power of attorney
    A power of attorney is a document that gives a person nominated by you (your attorney) the power to act on your behalf. It allows the attorney to sign or do anything that you yourself can legally do, subject to any conditions or limitations stated in the document.

R

  • Re-ablement
    The use of timely assessment and short term, targeted interventions to:

    • assist people to maximise their independence, choice, health outcomes and quality of life
    • appropriately minimise support required and reliance on future and or alternate support
    • maximise the cost effectiveness of programs
    • support people to continue to participate and remain engaged in their local communities as they wish.

    The provision of re-ablement services is part of the wellness philosophy.

  • Refundable Accommodation Contribution (RAC)
    This is when the government helps with the costs. It is worked out by your provider based on the daily accommodation contribution (DAC) determined by Services Australia. For further information, see Accommodation contribution and Daily Accommodation Contribution (DAC).
  • Refundable Accommodation Deposit (RAD)
    This is when you pay the full amount yourself. It is the accommodation price you agreed on with your provider. For further information, see Accommodation payment and Daily Accommodation Payment (DAP).
  • Rehabilitation
    If you’re recovering from illness or injury you may benefit from rehabilitation. This helps you to regain as much of your previous ability as possible so that you can become or remain as independent as you can be.
  • Rent assistance
    Rent assistance is a Services Australia payment that can help pay rent for accommodation in the private rental market.
  • Resident
    If you’re living in an aged care home, you are known as a resident of that home.
  • Resident Agreement
    If you’re living in an aged care home, you have the right to choose whether you wish to enter into a written agreement with your aged care home. A Resident Agreement is a legal agreement that covers the terms of your residency, as well as the rights and responsibilities of both you and your aged care home.
  • Residential aged care
    If you receive personal and/or nursing care in a residential facility, as well as accommodation, you are in residential aged care. This type of care also includes: 
    • appropriate staffing to meet your nursing and personal care needs
    • meals and cleaning services
    • furnishings, furniture and equipment.
  • Respite care
    Respite care (also known as short-term care) is a form of support for carers or care recipients. It gives the carer the opportunity to attend to everyday activities and have a break from their caring role and the care recipient a break from their usual care arrangements. Respite care may be given informally by friends, family or neighbours, or by formal respite services. Residential respite can be used on a planned or emergency basis by people who have been approved by an ACAT to receive residential respite care. See also: Carer Gateway.
  • Rights and responsibilities
    If you receive aged care then you have rights and responsibilities. There are different rights and responsibilities depending on whether you are receiving care at home or in an aged care home.

S

  • Sanction or Sanctions in place
    A sanction is imposed by the Aged Care Quality and Safety Commission on a provider of aged care services for non-compliance with its aged care responsibilities. The decision to impose sanctions includes consideration of issues such as:

    • whether non-compliance is minor or serious
    • whether non-compliance has occurred before, and if so, how many times
    • whether it threatens or would threaten the health, welfare or interests of the consumer(s)
    • whether the provider has complied with an Undertaking to Remedy the non-compliance or a Notice to Agree (if relevant).

    Different sanctions may be imposed depending on the circumstances of the non-compliance, which include revocation of approved provider status, loss of Australian Government subsidies for new persons receiving care, or revocation of allocated places.

  • Self-funded retiree / non-pensioner
    If you fund your own retirement and don't receive any Australian Government means-tested pensions, then you are known as a self-funded retiree. You may sometimes be known as a non-pensioner.
  • Service provider
    A service provider is an organisation funded to provide aged care services to older people.
  • Services/items available at a cost
    You may be asked to pay an additional service fee if you’re living in an aged care home and you request or agree to additional services such as newspapers and hairdressing.
  • Short-term care
    Short-term care provides care and support services for a set period of time. There are different types of short-term care depending on your needs. These include respite care, transition care and short-term restorative care.
  • Social leave
    If you are a permanent resident of an aged care home, you are entitled to 52 nights away from the home in a financial year without having to pay extra fees. This is known as social leave. If you take more than 52 nights you may be asked to pay additional fees to compensate the aged care home for the loss of subsidies that the Australian Government pays to the home.
  • Social support
    Social support services can help you maintain an active social life to prevent loneliness and isolation. Social support services can include visits to your home, help with shopping and other related activities, help to access support groups and recreational activities in the community.
  • Special needs groups
    There are nine groups of people with special needs mentioned in aged care legislation. These are:
    • people from Aboriginal and/or Torres Strait Islander communities
    • people from culturally and linguistically diverse (CALD) backgrounds
    • people who live in rural or remote areas
    • people who are financially or socially disadvantaged
    • people who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
    • people who are homeless, or at risk of becoming homeless
    • people who are care leavers (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
    • parents separated from their children by forced adoption or removal
    • people from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.
  • Special relationships
    Some aged care homes claim that they have a special relationship with certain people or organisations.
  • Specialised programs for people with a particular disability
    All aged care homes are expected to provide care and services for people with a disability, but some homes have facilities and programs set up specifically to help people with disabilities.
  • Specialised programs for people with a particular health condition
    All aged care homes are expected to provide care and services for people with particular health conditions, but some homes have facilities and programs set up specifically to help people with particular health conditions.
  • Specific services for people from Aboriginal or Torres Strait Islander backgrounds
    All aged care homes are expected to provide care and services for people from an Aboriginal and/or Torres Strait Islander background, but some homes have a special focus on providing culturally appropriate care and services.
  • Specified care and services
    If you’re living in an aged care home, your home is obliged to provide a range of care and services to you at no additional cost. These are known as specified care and services, and they must be provided in a way which meets the requirements of the Aged Care Act 1997.
  • Staff development and training
    Aged care homes strive to ensure that staff keep their skills up-to-date and develop new skills.
  • Staff development and training policy
    Many aged care homes have a staff development and training policy that provides detailed information on how they maintain and enhance the skills of their staff.
  • Staff on-site
    The staff that you can expect to find on-site at an aged care home in the course of a normal day.
  • Staffing policy
    Many aged care homes provide a staffing policy that details the types of nursing and non-nursing staff they have, numbers of staff, ratios of staff to residents, and other information.
  • Staying physically active
    Staying physically active helps maintain your general health and fitness, or with rehabilitation after an accident or a stay in hospital. Fitness and rehabilitation services can include group exercise such as walking, hydrotherapy (a form of exercise carried out in a specially heated pool), tai chi (a slow meditative physical exercise designed for relaxation, balance and health).
  • Support plan
    A document which details the outcomes of discussions with, and assessments of, the Client, including what a client would like to improve and achieve (their goals), and agreed actions to be taken. It is a continuous document (i.e. a client only has one Support Plan).
  • Supported resident
    If the Australian Government partially or fully subsidises your accommodation costs because you are a resident with low assets living in an aged care home, then you are known as a supported resident. You may still be required to pay the costs of your care.

T

  • Transition care
    If you are an older person who is ready to be discharged from hospital, but you still need short-term care after your hospital stay to be as independent as you can be, then you may benefit from transition care (also known as ‘after-hospital care’). This type of care is designed to ensure more people return home after a hospital stay rather than move into an aged care home prematurely.
  • Translating and Interpreting Service
    The Translating and Interpreting Service (TIS) is available for both English and non-English speakers. For non-English speakers, TIS National can provide telephone and onsite interpreters. For English speakers, TIS National provides interpreting services to help communicate with non-English speaking people using Automated Telephone Interpreting Service and onsite interpreting.
  • Transport services
    Transport services can help get you to and from your appointments and around your community. You can get picked up by a transport service or receive vouchers or subsidies, for taxi services. Your state and territory Department of Health may also have services to assist.

V

  • Veteran and war widow/widower pensioners
    If you are a veteran or war widow/widower and you are eligible for and receive a pension from the Department of Veterans' Affairs, then you are known as a veteran and war widow/widower pensioner.
  • Veterans' Home Care
    If you are a veteran, war widow or widower who has low care needs to remain in your own home for longer, you may benefit from Veterans' Home Care (VHC). This is a Department of Veterans' Affairs program that provides services including domestic assistance, personal care as well as gardening and home maintenance. VHC is not an entitlement-based program like most other veterans’ programs but a fixed budget program.
  • Veterans’ supplement
    If you are a veteran with an accepted mental health condition, then you may benefit from the Veterans’ Supplement. This supplement was introduced from 1 July 2013 and will apply to all eligible veterans receiving a Home Care Package or living in an aged care home. It is designed to help providers deliver more appropriate care to veterans with an accepted mental health condition.

W

  • Wallet check
    The final step of the registration process, in which an Assessor or Service Provider checks identity documentation to ensure that the Client who they are dealing with matches the record in the Aged Care Gateway System. Once they have checked the identity documentation, the Assessor or Service Provider records the outcome on the Aged Care Gateway System.
  • War widow/widower pensions
    War widow/widower pensions are pensions paid by the Department of Veterans' Affairs to widowed partners and dependents of veterans who have died as a result of war service or eligible defence service.
  • Wellness
    A philosophy that focuses on whole of system support to maximise clients’ independence and autonomy. It is based on the premise that even with frailty, chronic illness or disability; people generally have the desire and capacity to make gains in their physical, social and emotional wellbeing and to live autonomously and independently. It emphasises prevention, optimising physical function and active participation. It focuses on finding the service solutions to best support each individual’s aspirations to maintain and strengthen their capacity to continue with their activities of daily living, social and community connections.
Back to top