What to consider

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Each organisation will provide services differently and charge different costs. So it’s important to look around, think about your own priorities, needs, budget, and location, and compare providers before deciding.

When looking for aged care services, there are four general areas you should consider:

  • Service - Does the provider offer the service that I’m eligible for and that meets my needs?
  • Costs - What fees and costs might I need to pay?
  • Availability - Can the provider fit me in now, or would I have to wait, and for how long?
  • Quality - Will the provider deliver good, quality service?

 

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To find the right provider for you, read more specific advice and tips for the type of care you are interested in:

You can then use the Find a provider tool to shortlist the best options for you.

There may be situations where you need or prefer to use a private aged care provider; for example, while you’re waiting for funded services to be available. Read more about your options on the private providers page.

Need some help?

I have questions

If you need some help, the My Aged Care team can answer most of your questions over the phone. 

Call 1800 200 422

An advocate for my rights

Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. They also make it easier to make decisions about care.

Read more about advocacy

Someone to talk on my behalf

A friend or a family member can speak on your behalf by becoming your representative.

Read more about representatives

Support for all  

Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.

Read more about accessible support