There are a few key topics you can talk about with service providers that can help you narrow down your options.
Finding a provider who meets your needs is an important part of getting support and leading an independent life. You can start looking at your options at any time to know what’s available in your local area.
There are a few ways to find service providers. You can talk to your assessor, use the Find a provider tool, or call My Aged Care.
Making contact with service providers
Once you’ve completed your assessment, your assessor can refer you to local providers or give you your referral code, and you can look for a service provider yourself. You can read more about referrals on the assessment decision page.
Talking to service providers gives you the chance to ask questions, and helps you understand what to expect. At this stage, you don’t have to commit to a provider. You can decide not to accept for any reason.
What you might talk about
Ask for the provider’s hours of operation to make sure that they can help when you need them.
Asking questions is very important when you have diverse needs. These might be cultural and linguistic, or they might be due to a physical or mental condition. Knowing that a provider has the experience and skills to tailor their services to your individual needs will ensure you find the right people to help you.
Some providers specialise in a single service like transport. Others offer more than one service. If you have multiple service referral codes, check if one organisation can provide all your services at a discounted rate.
It's important that you talk with the provider that will be delivering your services, and feel comfortable with them. They should provide you with quality services and respect your rights. Read more on quality of care and your rights.
Ask them about how much your contribution will be, how often you will pay for the service and what happens if you take a break. Remember you can negotiate the cost with your preferred provider. Read more about service costs.
Check if the provider you want can start services when you’d like them to start. Not every provider will be available. Some have waitlists you can join. People with the highest level of need are offered services first. You can also see availability by searching for providers using the Find a provider tool.
Developing your care plan
After you’re comfortable with your provider, you develop a care plan together. The care plan includes costs and the schedule of services and when they start. Some providers may give you a document to sign while others will accept your verbal agreement of the care plan.