If you are eligible for Commonwealth Home Support Program (CHSP) services, you will be asked to pay a contribution to help cover the cost of your services. This supports your provider to continue to deliver services into the future.
Aged care providers charge different amounts for their services, and you will typically pay an hourly rate for the services you receive on the days you receive them. There are no exit fees or other fees to worry about.
On this page
How does it work?
CHSP providers receive funding from the Australian Government which they use to provide subsidised aged care services.
When you receive CHSP services, you pay a contribution but will never be asked to cover the full cost.
All CHSP providers must have a client contribution policy in place. This policy ensures that people who can afford to contribute to the cost of their care do so. It also protects those who are most vulnerable.
CHSP providers must be transparent about their fees. They must also:
- advise you of the contribution you might need to pay
- keep track of these contributions to make sure you do not experience financial hardship
- advise you of your rights and provide information about the complaints process.
How much you will pay will be outlined in your service agreement with your provider. Your fees will be discussed with you before your services start.
How much will I pay?
How much you contribute depends on your ability to pay the contributions and the type and number of services you need. Simple services such as meals might cost a small amount. More complex services such as home modification work will cost much more.
What if I disagree with the amount?
You’ll discuss the fee with your provider, and services will not start without you agreeing to the fee first. These arrangements will be outlined in your service agreement.
What if I can’t afford a contribution?
If you can’t afford a contribution, that doesn’t mean you’ll miss out on the help you need. Providers have policies to protect those that are least able to contribute. If you are experiencing financial difficulties, talk to your provider.
Will receiving support impact my pension?
No. The Australian Government pays the subsidies directly to the providers, not to you. This means your pension will not be affected.