Commonwealth Home Support Programme costs

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The Australian Government subsidises service providers so that fees stay reasonable and affordable. 

Your contribution is to help with the cost of services; you don’t cover the full cost. This is a regular payment to the provider for as long as you receive services. There are no exit fees or other fees to worry about.

Contributions from those who can afford it help providers continue to offer support in the local community.

What if I disagree with the amount?

You’ll discuss the fee with your provider before services start. Services will not go ahead without you agreeing to the fee first.

What if I can’t afford a contribution?

If you can’t afford a contribution, that doesn’t mean you’ll miss out on the help you need. Providers have policies to protect those least able to contribute. If you are experiencing financial difficulties, talk to your provider. 

Will receiving support impact my pension?

No. The Australian Government pays the subsidy directly to service providers, not to you. This means your pension will not be affected. 

What else do people ask at this step?

How do I pick an aged care provider?

There are a few things to consider when choosing the right provider for you. Each organisation will provide services differently and may charge different costs. So it’s important to think about your own priorities, needs, budget, and location, and compare providers before deciding.

You can compare up to three providers using the Find a provider tool.

Read more about what to consider

I’m approved for more than one service. Do I need to get them all from the same provider?

No. If you require more than one service through the Commonwealth Home Support Programme, you can use a different provider for each service.

Read more

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