If you are eligible for Commonwealth Home Support Programme (CHSP) services, you will make a contribution to your provider—if you can afford it—for as long as you receive services.
Service providers charge different amounts for their services, and you will typically pay an hourly rate for the services you receive, on the days you receive them. There are no exit fees or other fees to worry about.
How does it work?
CHSP service providers receive funding from the Australian Government, which they use to provide subsidised aged care services.
When you receive CHSP services, you pay a contribution to help with the cost of services. You will never be asked to cover the full cost.
All CHSP providers must have a client contribution policy in place. This policy ensures that people who can afford to contribute to the cost of their care do so. It also protects those who are most vulnerable.
CHSP service providers must be transparent about their fees. They must also:
- advise you of the contribution you might need to pay, and
- keep track of these contributions, to make sure you do not experience financial hardship.
How much will I pay?
How much you contribute depends on your income and the type and number of services you need. Simple services like meals might cost a small amount, whereas more complex services like home modification work will cost much more.
What if I disagree with the amount?
You’ll discuss the fee with your provider before services start. Services will not go ahead without you agreeing to the fee first.
What if I can’t afford a contribution?
If you can’t afford a contribution, that doesn’t mean you’ll miss out on the help you need. Providers have policies to protect those least able to contribute. If you are experiencing financial difficulties, talk to your provider.
Will receiving support impact my pension?
No. The Australian Government pays service providers directly, not to you. This means your pension will not be affected.