You’ll find out from your assessor at your face-to-face assessment if you’re eligible for the Commonwealth Home Support Programme.
The assessor will tell you what services you’re eligible to receive, or explain why you’re not eligible.
I’m eligible - what’s next?
The next step is to connect with local service providers - the government-subsidised organisations that give you the support you need.
There are two ways to connect with service providers:
Your assessor can make a referral for you
If you’re ready, your assessor can send a referral to the relevant provider(s). The referral lets providers know you’re a new client wanting a service and prompts them to contact you.
You can refer yourself
Before starting, you might want to visit or call a service provider. This helps you decide if their services are right for you. You can find providers by using the Find a provider tool or calling My Aged Care.
Ask your assessor to give you your referral code(s). You get one service code for each service you’re eligible for.
Give the referral code(s) to your chosen service provider. With the code they can view your client record, accept the referral, and start organising services for you - if you choose to accept their services.
Will services start immediately?
Not necessarily. Services aren't always available. If this happens, there may be a delay before a provider offers you services. You may wish to stay in contact with local service providers or My Aged Care to check on availability.
Do I have to accept the provider or the services offered?
Contacting or being referred to providers doesn’t mean you have agreed to their services. You can talk with them, ask questions and make sure you’re comfortable first. Once you’re ready, you can agree to services.
I’m not eligible - what now?
If you’re not eligible for CHSP services, your assessor will explain why and discuss your options with you.
- You could consider paying for private support services.
- If your circumstances change and your needs become greater, you may be reassessed for this program.
- If your care needs are greater than low level support can offer, My Aged Care will arrange for an assessment to determine the best aged care option for you.
If you don’t agree with the outcome of your assessment, you can contact the Regional Assessment Service (RAS) organisation that conducted your assessment and speak to them directly.