How to set up your new service

Once you’ve chosen your preferred provider, they will offer you an agreement before you start to receive services. Each type of care has a different type of agreement.

What do service agreements include?

There are different types of service agreements, depending on the type of care, but they all generally cover:

Your care plan

In consultation with you, your provider will develop a care plan for you. The care plan outlines your care needs and instructions about how these needs will be met.

Your services

The exact care and services that will be provided to meet your care needs. It will also cover who will provide the services, when they will be delivered, and how often.

Your fees

The fees that you have agreed to pay for the services you will receive.

Types of agreement

Depending on the type of care you are eligible for, your agreement with the service provider varies. Read more about the different types of agreement and what to consider before entering into one:

Eligible for CHSP or community respite?

If you have been assessed for the Commonwealth Home Support Programme (CHSP) or for community respite care (under CHSP), you and your provider will develop a care plan together. The care plan includes costs and the schedule of services and when they start. Some providers may give you a document to sign, while others will accept your verbal agreement of the care plan. You can discuss this further with your service provider.

Need some help?

I have questions

If you need some help, the My Aged Care team can answer most of your questions over the phone.

Call 1800 200 422

An advocate for my rights

Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. They also make it easier to make decisions about care.

Someone to talk on my behalf

A friend or a family member can speak on your behalf by becoming your representative.

Support for all

Information and support is available to help people of all backgrounds, languages and situations to access the help they need. This includes LGBTI, Aboriginal and Torres Strait Islander people, veterans, and more.