As an organisation providing Home Care Package services, much of your profile is about service availability and costs. It’s important to use the few opportunities you have on your profile to also promote your organisation. This helps people get a sense of who you are and your approach to care.
What do people want to know about Home Care Packages?
Feature focus
General tips
Top tip: Check your service delivery area information
What do people want to know about Home Care Packages?
- Relevant and detailed information about your organisation will go a long way. Who are you? What services do you offer, and to whom? What makes you unique as a service provider?
- What costs can people expect to pay with your organisation?
- Service availability should be up to date.
Feature focus
Here are some key features to look at on your profile page:
General tips
- People need your most current information to make an informed decision.
- Always provide accurate names for your organisation and the services you provide, so that users can understand the support you’re offering.
- Be sure to regularly update your service availability and wait times.
- Some information is mandatory and must be included in your profile.
- Started offering a new service? Make sure you add that information to your profile as soon you can.
- Check your organisation’s Find a provider page on the My Aged Care website to make sure that it looks the way you want it. You may need to edit it a few times before you’re happy.
- For technical guidance on how to make profile changes, visit the Service provider portal resources page on the Department of Health website.
Top tip: Check your service delivery area information
It’s important to check that the service delivery area information you provide is accurate, so that your organisation appears in relevant searches. If your profile says that your services are available in a certain area, but they aren’t, it can negatively affect your reputation.
