Considering the move to an aged care home is a big step in someone’s aged care journey. People need a lot of information before they can make that decision. How much will it cost? What are the different types of rooms? What facilities are available? What’s the service like? Does it have a good atmosphere?
As an organisation, it’s important to consider all these questions and make sure you present your aged care home in the most appealing and accurate way possible.
What do people want to know about aged care homes?
Feature focus
General tips
Top tip: Include promotional material
What do people want to know about aged care homes?
- Some information about your organisation will go a long way. Who are you? What services do you offer, and to whom? What makes you unique as a service provider?
- People want to know all about costs, including daily rates and maximum refundable deposits.
- Room sizes and types are important
Feature focus
Here are some key features to look at on your profile page:
General tips
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People need your most current information to make an informed decision.
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Always provide accurate names for your organisation and the services you provide, so that users can understand the support you’re offering.
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Be sure to regularly update your service availability and wait times.
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Some information is mandatory and must be included in your profile.
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Started offering a new service? Make sure you add that information to your profile as soon you can.
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Check your organisation’s results card in the Find a provider tool on the My Aged Care website to make sure that it looks the way you want it. You may need to edit it a few times before you’re happy.
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For technical guidance on how to make profile changes, visit the Service provider portal resources page on the Department of Health website.
Top tip: Include promotional material
Including promotional material on your profile is an important way to give users a sense of your organisation. Photos give users a good sense of your facility and the services you’re offering. Brochures and website links also allow you to provide extra information beyond your profile.
