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  1. For service providers
  2. Profile tips for service providers

Profile tips for aged care homes

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Considering the move to an aged care home is a big step in someone’s aged care journey. People need a lot of information before they can make that decision. How much will it cost? What are the different types of rooms? What facilities are available? What’s the service like? Does it have a good atmosphere?  

As an organisation, it’s important to consider all these questions and make sure you present your aged care home in the most appealing and accurate way possible.

What do people want to know about aged care homes?
Feature focus
General tips
Top tip: Include promotional material

What do people want to know about aged care homes?

  • Some information about your organisation will go a long way. Who are you? What services do you offer, and to whom? What makes you unique as a service provider?  
  • People want to know all about costs, including daily rates and maximum refundable deposits. 
  • Room sizes and types are important

Feature focus

Here are some key features to look at on your profile page:

Summary
Room details
Images
Specialised care
Promotional material

General tips

  • People need your most current information to make an informed decision.  

  • Always provide accurate names for your organisation and the services you provide, so that users can understand the support you’re offering. 

  • Be sure to regularly update your service availability and wait times.  

  • Some information is mandatory and must be included in your profile.  

  • Started offering a new service? Make sure you add that information to your profile as soon you can.

  • Check your organisation’s results card in the Find a provider tool on the My Aged Care website to make sure that it looks the way you want it. You may need to edit it a few times before you’re happy. 

  • For technical guidance on how to make profile changes, visit the Service provider portal resources page on the Department of Health website.

Top tip: Include promotional material

Including promotional material on your profile is an important way to give users a sense of your organisation. Photos give users a good sense of your facility and the services you’re offering. Brochures and website links also allow you to provide extra information beyond your profile.

In this section

  • Profile tips for service providers
    Profile tips for Commonwealth Home Support Programme providers
    Profile tips for Home Care Package providers
    Profile tips for short-term care providers
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Further information

  • For health professionals
  • For service providers
    • Profile tips for service providers
      • Profile tips for Commonwealth Home Support Programme providers
      • Profile tips for Home Care Package providers
      • Profile tips for aged care homes
        • Aged care homes – Images
        • Aged care homes – Promotional material
        • Aged care homes – Room details
        • Aged care homes – Specialised care
        • Aged care homes – Summary
      • Profile tips for short-term care providers
  • For carers
  • Support and advocacy
  • Non government-funded providers
  • Quality
  • Aged care reforms
  • Frequently Asked Questions
  • News and updates
  • Resources

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