Profile tips for short-term care providers
As a short-term care provider, you often meet people at vulnerable times in their lives. It’s important to ensure your profile provides accurate information. It’s also good to give people confidence that they will receive the support they need.
What do people want to know about short-term care?
- What services do you offer? What can you say about those services?
- Costs are always important.
- Availability for individual services should be current to help users choose what’s right for them.
Here are some key features to look at on your profile page:
- People need your most current information to make an informed decision.
- Always provide accurate names for your organisation and the services you provide, so that users can understand the support you’re offering.
- Check that the information on the area you provide services to is accurate.
- Be sure to update your service availabilities and wait times.
- Started offering a new service? Make sure you add that information to your profile as soon you can.
- Check your organisation’s results page in the Find a provider tool on the My Aged Care website to make sure that it looks the way you want it. You may need to edit it a few times before you’re happy.
- For technical guidance on how to make profile changes, visit the Service provider portal resources page on the Department of Health website.
Top tip: Check your service delivery area information
It’s important to check that the service delivery area information you provide is accurate, so that your organisation appears in relevant searches. If your profile says that your services are available in a certain area, but they aren’t, it can negatively affect your reputation.