Support at Home pricing changes

On the 1 November 2025, the Support at Home program will replace the Home Care Packages Program. 

If you currently receive Home Care Package services, this may mean the cost of some of your services will change. 

This article provides information on what is changing and how it impacts you.

Your provider will continue to set pricing

For the first year of the program, providers will continue to set their own prices for services. This is what currently happens under the Home Care Packages Program. 

From 1 July 2026, the Australian Government will apply price caps.

How will Support at Home pricing work?

The price for a Support at Home service will reflect the entire cost of delivering that service. This includes administrative costs, like transport. 

This is different from Home Care Packages where administrative costs, called ‘package management’, are charged separately to direct services. 

So, when you move from a Home Care Package to the Support at Home program, prices for the services you receive may change.

What do I need to do?

Before 1 November, your provider will discuss their price changes with you. They will also give you a new service agreement to sign.

We have put together a summary of indicative prices from in-home aged care providers. This information:

• outlines how your provider’s prices compare with the rest of the market 
• can help you to assess whether you think the prices your current provider is charging are reasonable, or if you want to choose another provider.

Ensuring reasonable and transparent prices

The government has put protections in place to ensure Support at Home prices are reasonable and transparent. 

For example, providers will need to publish their standard prices on their website and in the Find a Provider tool on the My Aged Care website.

Learn more about how prices will be set and consumer protections under Support at Home