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When planning your finances for aged care, there are many aspects to consider—for example, pensions, superannuation, and retirement planning. So, it’s beneficial to seek independent financial advice before deciding how to pay for your aged care. 

Knowing where to start can be confusing, but there is help available. There are organisations, services, and tools that can offer guidance and support.

Organisations that can help
Professional services that can help 
Tools and information
Identifying and reporting scams

Organisations that can help

There are a number of organisations that offer free services that can inform you about things like how to build savings, how to prepare for retirement, and what options you have with your pension.

Services Australia’s Aged Care Specialist Officers (ACSOs) and Financial Information Service (FIS) provide free services to help you make informed decisions about investment and financial issues for your current and future needs. ACSOs can also help you with aged care information.

Services Australia’s ACSOs and FIS officers are not financial planners and do not give or sell advice or investment products.


Information on key financial topics

The Australian Securities and Investments Commission’s MoneySmart website provides information, hints, tips and tools to help you manage your money. It’s a one-stop-shop to get fast answers to your money questions. Apart from information and seminars, it offers financial calculators and resources to help you:

  • create budgets and saving plans
  • find out how much superannuation you are likely to have when you retire
  • understand your sources of income for retirement.

Information on key financial topics

The National Debt Helpline is a not-for-profit service that helps people in Australia tackle their debt problems. Their free financial counsellors can help you get back on track.

Professional services that can help

The MoneySmart website has some valuable resources to help you manage your money, and it can also direct you to professional services like financial advisers, counsellors, and legal advice.

Financial advisers can help with retirement planning, wealth management, savings planning, superannuation, and portfolio administration. They can also give advice on managed funds and other financial products.

It’s important to choose the right financial adviser for your situation. The MoneySmart website has information on how to choose the best financial adviser for your needs.


Helpful links on seeking financial advice

If you’re having money problems, you can get help from a free and confidential financial counsellor. A financial counsellor can help you:

  • negotiate with your creditors if you have debts
  • organise your finances, and
  • create a budget.

Community organisations are funded to provide these services across Australia. Find a financial counsellor near you using the MoneySmart website.

If you are in debt and have legal problems, you may not be able to afford a private solicitor. However, community legal centres and Legal Aid agencies offer free legal advice. Find out more about free legal advice on the MoneySmart website.

Tools and information

There are many tools available to help you with different aspects of your finances, such as:

  • Find lost super
    Find out if you have lost superannuation that you can consolidate.
  • Find unclaimed money
    Find out if you have unclaimed money in lost shares, bank accounts, or life insurances.
  • Reverse mortgage calculator
    Find out how much your debt will increase over time if you take out a reverse mortgage.
  • Home Equity Access Scheme
    The Home Equity Access Scheme is a voluntary reverse equity mortgage through Services Australia that offers older people a fortnightly income stream to supplement their retirement income. The payments may be made:
    • for a short period while your income and assets are being rearranged, or
    • for an indefinite period.

Financial Information Service officers can give you information about the Home Equity Access Scheme.

  • Payment and Service Finder
    Find out what payments and services you may be eligible for.
  • International Services
    If you get the Age Pension and you’ve lived outside Australia before, you may be able to claim a pension from another country. Services Australia's International Services can help you get Australian social security payments while you’re overseas, and can help you claim a foreign pension.
  • Centrepay
    A free and voluntary service to pay bills and expenses as regular deductions from your Centrelink payments.
  • Rent Deduction Scheme
    A service you can use to pay your public housing rent straight from your Centrelink payments.

Identifying and reporting scams

It is important to be careful of scams. Some scammers can target older people by impersonating aged care providers, government services, banks or credit card providers that you trust.

There are ways you can protect yourself against scams:

Know what to look for

Always stop and check before:

  • clicking on links or attachments in emails and text messages 
  • sharing personal details
  • transferring money.


Go directly to information you can trust

If you are not sure, call using contact details you’ve found yourself, such as from official websites. Before you transfer money, you should confirm you have the correct account details directly, ideally over the phone.

Check what the official source says

Most aged care providers, government agencies and companies will tell you what they will and will not ask you online or over the phone.

More information:

  • Be Connected
    Be Connected provides free online learning to build digital skills, confidence and safety online. 
  • eSafety Commissioner (eSafety)
    eSafety is a government agency to help keep people safer online. The eSafety website has a range of resources on staying safe online. 
  • ScamWatch
    The National Anti-Scam Centre has guidance on types of scams and help to spot and avoid scams. 
     

If you have identified a scam, you should report it on the ScamWatch website. ScamWatch collects information about scams to help warn others and to take action to stop scams.

It's also a good idea to make a report on the Australian Cyber Security Centre website.

If you believe you have been scammed, there are things you should do straight away to limit the damage and protect yourself from further loss.

It is important to act quickly if something feels wrong:

  • call 000 if you are in immediate danger
  • contact your bank or credit card provider to stop the transaction
  • report the scam to your local police, ScamWatch and the Australian Cyber Security Centre.

More information:

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