Home Care Packages are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Program can provide.
Home Care Packages can be an option if you need a coordinated approach to the delivery of your help at home - perhaps because you need help with many everyday tasks, or the care you need is more complex or intensive.
Upcoming changes to Home Care Packages
From 1 November 2025, the Support at Home program will replace the Home Care Package Program and the Short-Term Restorative Care Program.
Support at Home is part of the new Aged Care Act, which puts the rights of older people first. It will provide improved access to services, products, equipment, and home modifications to help you remain healthy, active and socially connected.
We have information and resources about the upcoming changes and what they mean for you.
What services can I get?
Depending on the level of Home Care Package you receive, you can get assistance with a range of different services.
What else could be included?
Home Care Packages are flexible; there may be other care and services that are suited to your needs. Together with your provider, you will need to work out if a care or service that you need:
- is directly linked to your identified care needs and goals
- will improve your health and wellbeing
- is necessary for you to remain living safely and independently in your home
- can be delivered within your Home Care Package budget, and
- would be considered an acceptable use of government funds.
A Home Care Package should not be used for, and does not replace, care and services that can be accessed through other health programs that you might be eligible for. You should continue to access these, if and when you need them, through your GP and hospitals.
What services are not included?
There are care and services that you must not use Home Care Package funds for:
- items that would normally be purchased out of general income
- buying food, except as part of enteral feeding requirements
- payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent
- payment of home care fees
- payment of fees or charges for other types of care funded or jointly funded by the Australian Government
- home modifications or assets that are not related to your care needs
- travel and accommodation for holidays
- cost of entertainment activities, such as club memberships and tickets to sporting events
- gambling activities
- payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme
Am I eligible for these services?
Eligibility is based on your care needs as determined through an assessment, but you must also be:
- an older person 65 or over (or 50 and over for First Nations people) who needs coordinated services to help them stay at home, or
- a younger person with a disability, dementia or other care needs not met through other specialist services.
Your financial situation won’t affect your eligibility. But you may also need an income assessment through Services Australia to work out exactly how much you may be asked to contribute. More information is available on the Home Care Package costs and fees page.
If you think you only need a low level of support – perhaps only one or two services – you may not need a Home Care Package. You may be more suited for help at home through the Commonwealth Home Support Program.
How do I get assessed for these services?
You must meet certain requirements to be eligible for an aged care assessment.
Answer a few simple questions in our eligibility checker tool. If you meet the requirements, you can apply for an assessment straight away.
If your application is successful, you will be referred for an assessment. An assessor will arrange to meet you in person, usually at your own home.
How long will it take to be allocated a Home Care Package?
After you have had an assessment and been approved for a Home Care Package, how long it takes to be allocated a Home Care Package depends on the date of approval and the priority you have been assessed for.
How urgently someone needs services can also impact how long it may take to receive a Home Care Package. Those with higher or more urgent needs are prioritised.
People assessed as having urgent need for care, approved as a high priority, are being assigned their approved level Home Care Package within one month.
For people with a medium priority with an approval date in May 2025, the estimated wait time for assignment of an approved Home Care Package (starting from the date on the letter of approval) is:
| Package level | Estimated wait time |
|---|---|
| Level 1 | 9 - 12 months |
| Level 2 | 9 - 12 months |
| Level 3 | 9 - 12 months |
| Level 4 | 12 - 15 months |
* Last revised 31 May 2025. The above estimated wait times are calculated for the Home Care Packages Program. They do not reflect the wait times for the new Support at Home program, which will replace the Home Care Packages Program from 1 November 2025.
For people who have been assigned a Home Care Package at their approved level in May 2025, the average wait times has been:
| Package level | High priority | Medium priority | Both high and medium priorities |
|---|---|---|---|
| Level 1 | <1 month | 9 months | 6 months |
| Level 2 | <1 month | 10 months | 9 months |
| Level 3 | <1 month | 11 months | 8 months |
| Level 4 | <1 month | 12 months | 5 months |
| All Levels | <1 month | 11 months | 7 months |
*Last revised 31 May 2025
Wait times for all package levels change regularly. Recently, the number of Home Care Packages approved has been higher than expected. As there is a limited number of funded packages available, this impacts how long a person may need to wait to be allocated a package.
Who provides these services?
Services are provided by a variety of organisations across Australia. To find out what Home Care Package providers are near you, use our Find a provider tool.
How does it work?
You choose a service provider that is right for you. Your provider then claims a subsidy from the government to arrange a package of care services to meet your needs.
As everyone’s care needs are different, there are four levels of Home Care Packages with different funding amounts. These cover basic support needs through to high care needs.
The package level assigned to you is based on your needs.
| Package level | Level of care needs |
|---|---|
| Level 1 | Basic care needs – $10,931.75 a year |
| Level 2 | Low care needs – $19,224.55 a year |
| Level 3 | Intermediate care needs – $41,847.25 a year |
| Level 4 | High care needs – $63,440.65 a year |
You work with your chosen provider to identify your care needs and decide how best to spend your package funding. Your service provider coordinates and can manage your services for you on your behalf.
What will it cost me?
You’re expected to contribute to the cost of your care if you can afford it. Your contribution is made up of three types of fees:
Basic daily fee (up to $13.14 from 20 March 2025)
Your provider may ask you to pay a basic daily fee based on your Home Care Package level.- Income tested care fee (up to $37.70 from 20 March 2025)
Some people may also have to pay an income tested care fee. Whether you pay it, and how much of it you pay, is determined through a formal income assessment from the Services Australia. This assessment only looks at your income. If you have to pay this fee, there are annual and lifetime limits on how much you can be asked to pay. - Additional fees
Any other amount you have agreed to pay for extra care and services that wouldn’t otherwise be covered by your Home Care Package. You can read more about the fees, caps, and how to use your package funds on our Home Care Package costs and fees page.
To get an estimate of the fees you may be asked to pay, use our fee estimator.
More information
There are two ways to find more information about the program:
- To answer your questions, calling My Aged Care on 1800 200 422.
- If you have registered with My Aged Care, logging into your Online Account.
New funding arrangements are coming
From 1 November 2025, the Support at Home program will replace the Home Care Packages Program. The way aged care fees are calculated will change – including how much you and the government contribute.
We have published information about the upcoming changes to aged care funding. We also have a fee estimator that helps you see how much you may have to contribute towards services under the new Support at Home program.
Mary's experience
Watch how Mary was able to receive the right aged care services with a Home Care Package.
The care package is assessed on your income, they assess you by levels of your need and I’m a Level Two.
It’s such a good system. Anything you want to know about what’s going on or what is available to you is on the My Aged Care website.