What do the residents think?
Before you choose an aged care home, you can find out what the other residents think about living there. Do they feel safe? Are the staff kind and caring? Is the food good?
You can access this information through the Resident Survey. This is an independent view of the aged care home from people who live there. It can help you choose the right aged care home for you and give you insights to consider when you visit the home.
Where can I see the Resident Survey results?
You can use the Find a provider tool to see the Resident Survey results for an aged care home.
To do this, select a provider from the search results, then go to the Quality section. Choose a question from the dropdown list to see what residents said.
Here you can also print or download a PDF with all of the questions and results.
Who conducts the survey?
When Aged Care Quality and Safety Commission assessors visit an aged care home, they may ask residents about their experiences of living there. Residents and their representatives can also choose to complete an interview online. These are known as Consumer Experience Interviews. The Commission combines the results of these interviews into a Consumer Experience Report and publishes the findings online.
Is this survey independent?
Yes, the assessor asks the residents the questions directly and the online interviews are hosted by an external independent research organisation. The resident’s responses are confidential. The aged care home does not participate, influence, or review the results.
How many people are surveyed?
The assessors interview or survey around 10 percent of residents at each aged care home. Some people choose to involve their families in the process, too.
How many questions are asked?
The survey may ask about 10-12 questions. These questions may include:
- Do you like the food here?
- Do you feel safe here?
- Is this place well run?
- Do you get the care you need?
- Do staff know what they are doing?
- Are you encouraged to do as much as possible for yourself?
- Do staff explain things to you?
- Do staff treat you with respect?
- Do staff follow up when you raise things with them?
- Are staff kind and caring?
- Do you have a say in your daily activities?
- Do you feel at home here?
- What would you say is the best thing about this service?
- What is one thing you would suggest as an improvement at this service?
Where can I find more information?
Visit the Aged Care Quality and Safety Commission website for an analysis of the findings across all aged care homes surveyed to date and more information on the procedures used in the survey.
