The new Aged Care Act has started on 1 November 2025. To support the transition to the new Act, we are upgrading some website tools. You can read more or contact My Aged Care on 1800 200 422 for general information.

My Aged Care | Australian Government
  1. Home
  2. How to choose a provider
  3. Checking quality of care

How are Star Ratings calculated?

Save this page toMy Guide

Star Ratings for residential aged care are a simple way of showing the quality of care at an aged care home and how they compare to others. Aged care homes receive a rating between 1 and 5 stars to indicate their quality of care across 4 key areas of performance. Outcomes in these 4 sub-categories inform an Overall Star Rating.

On this page you can see how the Overall Star Ratings and ratings across the 4 sub-categories are calculated. 

On this page

Overall Star Rating

When you use the Find a provider tool to check an aged care home’s Star Ratings, you’ll see an Overall Star Rating between 1 and 5 stars. More stars means an aged care home is delivering higher-quality care.

The Overall Star Rating is calculated on a provider’s performance across the 4 sub-categories:

  • Residents’ Experience
  • Compliance
  • Staffing
  • Quality Measures.

The table below shows the weighting of each sub-category towards the Overall Star Rating. This is based on the views of older people and providers on the importance of each category, and the maturity of the available data during the development of Star Ratings.

 Residents' ExperienceComplianceStaffingQuality Measures
Priority weighting [score out of 100]100676767
Data maturity [score out of 100]70905010
Subcategory weighting [%]33%30%22%15%
 
Priority weighting [score out of 100]
Data maturity [score out of 100]
Subcategory weighting [%]
Residents' Experience
100
70
33%
Compliance
67
90
30%
Staffing
67
50
22%
Quality Measures
67
10
15%

Note that if an aged care home receives a Compliance rating of 1 or 2 stars, the Overall Star Rating will be capped at that number of stars. 

Residents' Experience rating

As a prospective aged care resident, you may have questions about what life is like in a particular aged care home. You may want to know how existing residents feel about the level and quality of care, the living environment, and how providers support their residents’ quality of life.  

The Residents’ Experience rating is based on an aged care home’s results in the annual Residents’ Experience Survey. An aged care home’s Residents’ Experience rating is updated annually, following completion of the home’s Residents’ Experience Survey for that year.

The Residents’ Experience Survey includes 12 questions that inform the Residents’ Experience rating. The survey asks for responses to each of the 12 questions on a scale ranging from 'Always' to 'Never'.

Points are allocated for each question based on the response that each resident provides. The table below displays the points that each response receives.

ResponsePoints
Never1
Some of the time2
Most of the time3
Always4
Response
Never
Some of the time
Most of the time
Always
Points
1
2
3
4

The points are multiplied by the percentage of residents who gave that particular response. These are calculated for each question. The total points for all 12 questions will determine a home’s Residents’ Experience rating.

The table below displays the different rating levels, what they mean and the percentage of homes nationwide that currently have each rating.

Residents' Experience rating What this meansHow many homes in Australia currently have this rating? *
5-star ratingExcellentThe aged care home received between 45 and 48 points on the Residents' Experience Survey.4%
4-star ratingGoodThe aged care home received between 41 and less than 45 points on the Residents' Experience Survey.41%
3-star ratingAcceptableThe aged care home received between 36 and less than 41 points on the Residents' Experience Survey.51% 
2-star ratingImprovement neededThe aged care home received between 30 and less than 36 points on the Residents' Experience Survey.3% 
1-star ratingSignificant improvement neededThe aged care home received between 12 and less than 30 points on the Residents' Experience Survey.0%
Residents' Experience rating
5-star rating
4-star rating
3-star rating
2-star rating
1-star rating
 
Excellent
Good
Acceptable
Improvement needed
Significant improvement needed
What this means
The aged care home received between 45 and 48 points on the Residents' Experience Survey.
The aged care home received between 41 and less than 45 points on the Residents' Experience Survey.
The aged care home received between 36 and less than 41 points on the Residents' Experience Survey.
The aged care home received between 30 and less than 36 points on the Residents' Experience Survey.
The aged care home received between 12 and less than 30 points on the Residents' Experience Survey.
How many homes in Australia currently have this rating? *
4%
41%
51% 
3% 
0%

* Percentages may not equal 100% due to rounding.

Learn more about the Resident’s Experience Survey and rating.

Compliance rating

From 1 November 2025, the Compliance rating for an aged care home will be calculated based on: 

  • their graded assessment findings against the Aged Care Quality Standards (Quality Standards), and
  • the type of specified regulatory decisions in place.

Regulatory decisions

Regulatory decisions will impact the Compliance rating based on the type and severity of the decision. The Compliance rating of an aged care home will be capped when a specified type of regulatory decision has been made, or regulatory notice has been issued. 

Regulatory decisions will impact the Compliance rating of a specific aged care home, multiple aged care homes or all aged care homes owned by a provider based on evidence of whether non-compliance is related to specific aged care homes. 

Learn more about the types of regulatory decisions.

How the rating is calculated

The Compliance rating is calculated by identifying the lowest rating the aged care home qualifies for across both regulatory decision and graded assessment.

Note that if an aged care home receives a Compliance rating of 1 or 2 stars, the Overall Star Rating will be capped at that number of stars.

The Compliance rating is updated whenever regulatory decisions are made or changed, and fortnightly in response to changes to graded assessment findings against the Quality Standards.

The table below displays the different rating levels and the percentage of aged care homes nationwide that have received each rating. 

Compliance rating What percentage of homes in Australia currently have this rating? *
5-star ratingExcellent62%
4-star ratingGood36%
3-star ratingAcceptable2%
2-star ratingImprovement needed0%
1-star ratingSignificant improvement needed0%
Compliance rating
5-star rating
4-star rating
3-star rating
2-star rating
1-star rating
 
Excellent
Good
Acceptable
Improvement needed
Significant improvement needed
What percentage of homes in Australia currently have this rating? *
62%
36%
2%
0%
0%

* Percentages may not equal 100% due to rounding.

Learn more about Compliance and the changes to the rating.

Staffing rating

The Staffing rating is based on an aged care home's reporting on the following care minute targets:

  1. the total amount of nursing and personal care time from registered nurses, enrolled nurses, personal care workers and assistants in nursing, and
  2. the care time a resident receives from a registered nurse which may include up to 10% of registered nurse target with care time provided by enrolled nurses.

Providers need to report the amount of care delivered in relation to these 2 measures quarterly. Meeting or exceeding these targets means a home will have a better Staffing rating. 

The Staffing rating is updated quarterly using care minutes information reported by the aged care home. 

Since 1 October 2024, across all aged care homes, the nationwide average is currently: 

  • 215 minutes of personal and nursing care per resident per day (from a registered nurse, enrolled nurse, or personal care worker/assistants in nursing) and
  • 44 minutes of nursing care (from a registered nurse) per resident per day. This may include up to 10% of nursing care provided by enrolled nurses. 

The average minimum care targets for each aged care home varies depending on the specific care needs of their residents. An independent assessment under the Australian National Aged Care Classification (AN-ACC) funding model determines resident care needs.  

The tables below display the different rating levels and what they mean. 

Staffing rating
5-star ratingExcellent
4-star ratingGood
3-star ratingAcceptable
2-star ratingImprovement needed
1-star ratingSignificant improvement needed
Staffing rating
5-star rating
4-star rating
3-star rating
2-star rating
1-star rating
Excellent
Good
Acceptable
Improvement needed
Significant improvement needed
Excellent
Good
Acceptable
Improvement needed
Significant improvement needed
Excellent
Good
Acceptable
Improvement needed
Significant improvement needed
Excellent
Good
Acceptable
Improvement needed
Significant improvement needed
Excellent
Good
Acceptable
Improvement needed
Significant improvement needed
Staffing rating an rules-based matrix
Overall Care Minutes Target
 Less than  
90% of target met		Between 90% and less than 100% of target metBetween 100 and less than 105% of target metBetween 105% and less than 115% of target metEqual to or more than 115% of target met
Registered Nurse Care Minutes Target     
Less than 75% of target met1-star rating1-star rating2-star rating2-star rating3-star rating
Between 75% and less than 100% of target met2-star rating2-star rating2-star rating3-star rating3-star rating
Between 100% and less than 115% of target met2-star rating3-star rating3-star rating3-star rating4-star rating
Between 115% and less than 125% of target met3-star rating3-star rating4-star rating4-star rating4-star rating
Equal to or more than 125% of target met3-star rating4-star rating4-star rating5-star rating5-star rating
Overall Care Minutes Target
 
Registered Nurse Care Minutes Target
Less than 75% of target met
Between 75% and less than 100% of target met
Between 100% and less than 115% of target met
Between 115% and less than 125% of target met
Equal to or more than 125% of target met
Less than  
90% of target met
Between 90% and less than 100% of target met
Between 100 and less than 105% of target met
Between 105% and less than 115% of target met
Equal to or more than 115% of target met
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
3-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
2-star rating
3-star rating
3-star rating
3-star rating
4-star rating
3-star rating
3-star rating
4-star rating
4-star rating
4-star rating
3-star rating
4-star rating
4-star rating
5-star rating
5-star rating
Less than  
90% of target met
Between 90% and less than 100% of target met
Between 100 and less than 105% of target met
Between 105% and less than 115% of target met
Equal to or more than 115% of target met
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
3-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
2-star rating
3-star rating
3-star rating
3-star rating
4-star rating
3-star rating
3-star rating
4-star rating
4-star rating
4-star rating
3-star rating
4-star rating
4-star rating
5-star rating
5-star rating
Less than  
90% of target met
Between 90% and less than 100% of target met
Between 100 and less than 105% of target met
Between 105% and less than 115% of target met
Equal to or more than 115% of target met
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
3-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
2-star rating
3-star rating
3-star rating
3-star rating
4-star rating
3-star rating
3-star rating
4-star rating
4-star rating
4-star rating
3-star rating
4-star rating
4-star rating
5-star rating
5-star rating
Less than  
90% of target met
Between 90% and less than 100% of target met
Between 100 and less than 105% of target met
Between 105% and less than 115% of target met
Equal to or more than 115% of target met
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
3-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
2-star rating
3-star rating
3-star rating
3-star rating
4-star rating
3-star rating
3-star rating
4-star rating
4-star rating
4-star rating
3-star rating
4-star rating
4-star rating
5-star rating
5-star rating
Less than  
90% of target met
Between 90% and less than 100% of target met
Between 100 and less than 105% of target met
Between 105% and less than 115% of target met
Equal to or more than 115% of target met
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
3-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
2-star rating
3-star rating
3-star rating
3-star rating
4-star rating
3-star rating
3-star rating
4-star rating
4-star rating
4-star rating
3-star rating
4-star rating
4-star rating
5-star rating
5-star rating
Less than  
90% of target met
Between 90% and less than 100% of target met
Between 100 and less than 105% of target met
Between 105% and less than 115% of target met
Equal to or more than 115% of target met
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
3-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
2-star rating
3-star rating
3-star rating
3-star rating
4-star rating
3-star rating
3-star rating
4-star rating
4-star rating
4-star rating
3-star rating
4-star rating
4-star rating
5-star rating
5-star rating
Less than  
90% of target met
Between 90% and less than 100% of target met
Between 100 and less than 105% of target met
Between 105% and less than 115% of target met
Equal to or more than 115% of target met
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
3-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
2-star rating
3-star rating
3-star rating
3-star rating
4-star rating
3-star rating
3-star rating
4-star rating
4-star rating
4-star rating
3-star rating
4-star rating
4-star rating
5-star rating
5-star rating

From 1 October 2025, Star Ratings will transition to a redesigned Staffing rating.  

Aged Care homes will need to meet both of their care minutes targets to achieve a Staffing rating of 3 stars or more (see table below). The thresholds for ratings will also change. Thresholds determine a provider’s Staffing rating based on how well they met both care minute targets using percentages.  

This change will be reflected in Star Ratings published on the My Aged Care website from the second Star Ratings quarterly update in 2026. Until this time Star Ratings will continue to be calculated using the pre-1 October 2025 rules-based matrix (see table above).

Staffing rating and rules-based matrix for care delivered from 1 October 2025  
Overall Care Minutes Target
 Well below target (<90%)Below target (90-<100%)  Meets target (100-<105%)Above target (105-<110%)  Well above target (>110%)  
Registered Nurse Care Minutes Target     
Well below target (<90%)1-star rating1-star rating2-star rating2-star rating2-star rating
Below target (90-<100%) 1-star rating1-star rating2-star rating2-star rating2-star rating
Meets target (100-<105%)2-star rating2-star rating3-star rating3-star rating4-star rating
Above target (105-<110%)  2-star rating2-star rating3-star rating4-star rating5-star rating
Well above target (>110%)  2-star rating2-star rating4-star rating5-star rating5-star rating
Overall Care Minutes Target
 
Registered Nurse Care Minutes Target
Well below target (<90%)
Below target (90-<100%) 
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
Well below target (<90%)
Below target (90-<100%)  
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
4-star rating
2-star rating
2-star rating
3-star rating
4-star rating
5-star rating
2-star rating
2-star rating
4-star rating
5-star rating
5-star rating
Well below target (<90%)
Below target (90-<100%)  
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
4-star rating
2-star rating
2-star rating
3-star rating
4-star rating
5-star rating
2-star rating
2-star rating
4-star rating
5-star rating
5-star rating
Well below target (<90%)
Below target (90-<100%)  
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
4-star rating
2-star rating
2-star rating
3-star rating
4-star rating
5-star rating
2-star rating
2-star rating
4-star rating
5-star rating
5-star rating
Well below target (<90%)
Below target (90-<100%)  
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
4-star rating
2-star rating
2-star rating
3-star rating
4-star rating
5-star rating
2-star rating
2-star rating
4-star rating
5-star rating
5-star rating
Well below target (<90%)
Below target (90-<100%)  
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
4-star rating
2-star rating
2-star rating
3-star rating
4-star rating
5-star rating
2-star rating
2-star rating
4-star rating
5-star rating
5-star rating
Well below target (<90%)
Below target (90-<100%)  
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
4-star rating
2-star rating
2-star rating
3-star rating
4-star rating
5-star rating
2-star rating
2-star rating
4-star rating
5-star rating
5-star rating
Well below target (<90%)
Below target (90-<100%)  
Meets target (100-<105%)
Above target (105-<110%)  
Well above target (>110%)  
 
 
 
 
 
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
1-star rating
1-star rating
2-star rating
2-star rating
2-star rating
2-star rating
2-star rating
3-star rating
3-star rating
4-star rating
2-star rating
2-star rating
3-star rating
4-star rating
5-star rating
2-star rating
2-star rating
4-star rating
5-star rating
5-star rating

Learn more about the Staffing rating.

Quality Measures rating

The Quality Measures rating is based on an aged care home’s performance across 5 important areas of care. Quality Measures are important indicators of whether an aged care home is providing high quality care to its residents.

The 5 Quality Measures are:

  • pressure injuries 
  • restrictive practices 
  • unplanned weight loss 
  • falls and major injury 
  • medication management  

Learn more about the Quality Measures.  

The 5 Quality Measures that contribute to this Star Rating are:

Learn more about the Quality Measures.

Aged care homes are given a rating between 1 and 5 stars based on their performance in each of the 5 Quality Measures. They receive points in each area based on how they compare to other homes, with the best performing getting fewer points. Their total score is used to rank their overall performance and split them into 5 equal groups. Those with the fewest points overall receive 5 stars and those with most points get 1 star.

Scores for pressure injuries, falls and major injury and unplanned weight loss are adjusted to account for differing levels of resident needs and to allow fair comparison between aged care homes.

The table below shows the different rating levels.

Quality Measures ratingQuality Measures performance
5-star ratingExcellentVery low percentage of residents with the quality indicator outcomes (5 to less than 10 points).
4-star ratingGoodLow percentage of residents with the quality indicator outcomes (10 to less than 12 points).
3-star ratingAcceptableAverage percentage of residents with the quality indicator outcomes (12 to less than 16 points)
2-star ratingNeeds improvementHigh percentage of residents with the quality indicator outcomes (16 to less than 18 points).
1-star ratingSignificant improvement neededVery high percentage of residents with the quality indicator outcomes (more than 18 points).
Quality Measures rating
5-star rating
4-star rating
3-star rating
2-star rating
1-star rating
Quality Measures performance
Excellent
Good
Acceptable
Needs improvement
Significant improvement needed
Very low percentage of residents with the quality indicator outcomes (5 to less than 10 points).
Low percentage of residents with the quality indicator outcomes (10 to less than 12 points).
Average percentage of residents with the quality indicator outcomes (12 to less than 16 points)
High percentage of residents with the quality indicator outcomes (16 to less than 18 points).
Very high percentage of residents with the quality indicator outcomes (more than 18 points).
Very low percentage of residents with the quality indicator outcomes (5 to less than 10 points).
Low percentage of residents with the quality indicator outcomes (10 to less than 12 points).
Average percentage of residents with the quality indicator outcomes (12 to less than 16 points)
High percentage of residents with the quality indicator outcomes (16 to less than 18 points).
Very high percentage of residents with the quality indicator outcomes (more than 18 points).
Very low percentage of residents with the quality indicator outcomes (5 to less than 10 points).
Low percentage of residents with the quality indicator outcomes (10 to less than 12 points).
Average percentage of residents with the quality indicator outcomes (12 to less than 16 points)
High percentage of residents with the quality indicator outcomes (16 to less than 18 points).
Very high percentage of residents with the quality indicator outcomes (more than 18 points).
Very low percentage of residents with the quality indicator outcomes (5 to less than 10 points).
Low percentage of residents with the quality indicator outcomes (10 to less than 12 points).
Average percentage of residents with the quality indicator outcomes (12 to less than 16 points)
High percentage of residents with the quality indicator outcomes (16 to less than 18 points).
Very high percentage of residents with the quality indicator outcomes (more than 18 points).

What if I can’t see a rating?

In some cases, there may not be a Star Rating for a provider. There are many reasons why a provider may display a ‘No rating’ label. Learn more about why a rating may not be displayed.