Aged Care Quality Standards

The Aged Care Quality Standards

The new Aged Care Quality Standards commenced on 1 July 2019. There are eight standards that aged care providers must meet - no matter what type of aged care services you receive.

1. Consumer dignity and choice

What this means for you
You are treated with dignity and respect, and can maintain your identity. You can make informed choices about your care and services, and live the life you choose.

2. Ongoing assessment and planning with consumers

What this means for you
You are a partner in ongoing assessment and planning that helps you get the care and services you need for your health and wellbeing.

3. Personal care and clinical care

What this means for you
You get personal care, clinical care, or both, that is safe and right for you.

4. Services and supports for daily living

What this means for you
You get the services and supports for daily living that are important for your health and wellbeing, and that enable you to do the things you want to do.

5. Organisation’s service environment

What this means for you
You feel you belong and are safe and comfortable in the organisation’s service environment.

6. Feedback and complaints

What this means for you
You feel safe and are encouraged and supported to give feedback and make complaints. You are engaged in processes to address your feedback and complaints, and appropriate action is taken.

7. Human resources

What this means for you
You get quality care and services when you need them from people who are knowledgeable, capable, and caring.

8. Organisational governance

What this means for you
You are confident the organisation is well run. You can partner in improving the delivery of care and services.

Find out more about the Aged Care Quality Standards on the Department of Health website. 

How are the Standards assessed? 

The Aged Care Quality and Safety Commission independently assesses and monitors service providers' performance against the Standards.

Read more about how the Standards are assessed on the Aged Care Quality and Safety Commission website. 

How can I find out the results?

You can find the assessment reports for aged care homes online at the Aged Care Quality and Safety Commission website. Assessment reports don’t replace face-to-face visits or discussions with aged care homes. But you can use them to help support your decisions around quality.

In time, assessment reports for other services including home care and short-term care will also be published online for consumers to view. 

If care does not meet the Standards

If an aged care provider does not meet the Standards: 

• the provider must revise their plan for continuous improvement,
• the Aged Care Quality and Safety Commission will monitor the provider, and / or
• the Department of Health may give them a notice of non-compliance, or a sanction.

You can check if a service provider has compliance actions against them using our non-compliance checker.