Nursing and personal care in aged care homes

How do I know if a home provides enough nursing and personal care staff for residents?

Each aged care home reports on the overall amount of care its staff delivered to residents, as well as the amount of care time each resident receives from a Registered Nurse.

Providers have a target for the overall minutes of care and a separate target for the minutes of Registered Nurse care that they need to provide to residents at each aged care home. 

You can see how an aged care home is performing on their Find a provider profile, under Staffing. Their performance in relation to the care minutes targets informs the Staffing Rating, which is part of the Australian Government’s Star Ratings for aged care homes.

How is nursing and personal care time measured?

Since October 2022, all aged care homes have been required to record and report the amount of care that was provided to their residents by:

• Registered Nurses
• Enrolled Nurses
• Personal Care Workers, or
• Assistants in Nursing.

This includes time spent on help with daily tasks and other care activities such as updating care plans and arranging medical appointments. This is known as ‘care minutes’.

This information is reported to the Department of Health and Aged Care on a quarterly basis through the Quarterly Financial Report.

What do Personal Care Workers and Assistants in Nursing do?

Personal Care Workers and Assistants in Nursing support residents with their activities of daily living. Their responsibilities can include:

• monitoring and reporting residents’ condition
• providing interventions, treatments and therapies from resident care plans
• helping residents with their activities of daily living
• providing residents with social and emotional support
• working in multidisciplinary teams.

The Staffing Rating

In December 2022, the Australian Government introduced Star Ratings for aged care homes. Star Ratings provide simple information about the quality of care an aged care home delivers and how they compare to others.

Staffing is one of the 4 key areas of performance that make up the overall Star Rating. The Staffing Rating is assigned based on whether the aged care home has met or exceeded their targets for:

• the total amount of nursing and personal care time a resident receives from Registered Nurses, Enrolled Nurses, Personal Care Workers and Assistants in Nursing, and
• the care time a resident receives from Registered Nurses only.

Providers that deliver care to their residents over and above their care minutes targets will have a better Staffing Rating.

The tables below display the different rating levels and what they mean.

Staffing Rating
	Excellent
	Good
	Acceptable
	Improvement needed
	Significant improvement needed

	Overall Care Minutes Target
	Less than   90% of target met	Between 90% and less than 100% of target met	Between 100 and less than 105% of target met	Between 105% and less than 115% of target met	Equal   to  or more than 115% of target met
Registered   Nurse  Care Minutes  Target
Less than 75% of target met
Between 75% and less than 100% of target met
Between 100% and less than 115% of target met
Between 115% and less than 125% of target met
Equal to or more than 125% of target met

The Staffing Rating is updated every 3 months using care minutes information reported by the aged care home.

Under certain circumstances, some providers may not display a Staffing Rating. You can read more about why a rating isn’t shown.

The 24/7 Registered Nurse target

The Royal Commission into Aged Care Quality and Safety identified that having a Registered Nurse on-site and on duty is critical to the quality of care in aged care homes. The Australian Government has taken action based on these findings.

Every aged care home is now required to have at least one Registered Nurse on-site and on duty 24 hours a day, 7 days a week.

This ensures that residents will always have access to qualified and experienced care staff. Registered Nurses can identify and address potential risks. They can also manage some medical issues and emergencies, which can prevent unnecessary trips to the hospital.

Learn more about the responsibilities of 24/7 Registered Nurses on the Department of Health and Aged Care website.

How are the targets calculated?

Care minutes targets are based on the care needs of people who have lived in the home over the previous 3 months.

Across all aged care homes, the nationwide average is currently:

• 200 minutes of personal and nursing care (from a Registered Nurse, Enrolled Nurse, or Personal Care Worker/Assistants in Nursing) and
• 40 minutes of nursing care (from a Registered Nurse) per resident.

This means, on average, people who live in an aged care home will get 200 minutes of care each day, including at least 40 minutes from a Registered Nurse.

As care minutes targets are an average for all residents, some people may receive more care time than others, depending on their needs.

Showing the targets as an average amount of care per resident makes it easier to understand the amount of care you might receive.

Temporary 24/7 Registered Nurse target exemptions

For some smaller aged care homes in rural areas, finding and hiring Registered Nurses to be on-site and on duty 24 hours a day, 7 days a week can take time.

Some of these homes have been temporarily exempted from the 24/7 Registered Nurse target for up to 12 months. This is to allow them more time to find and hire more Registered Nurses. However, this doesn’t remove their other obligations under the Aged Care Act 1997 and the Aged Care Quality Standards to make sure that all residents at the home receive safe and quality care.

Aged care homes with an exemption must still submit a 24/7 Registered Nurse report each month. They must also provide a description of the alternative clinical care arrangements they will have in place while they look for more Registered Nurses.

Learn more about aged care home 24/7 Registered Nurse exemptions on the Department of Health and Aged Care website.

What if an aged care home is showing no 24/7 Registered Nurse data?

There are a few reasons why a provider may display a ’No data’ label in their Find a provider profile.

This may be because the aged care home:

• is a new provider
• is operating under new ownership
• has recently reopened after major repairs or renovations
• has failed to submit their data in the required time period (in which case the ‘Failed to report’ label will show)
• is experiencing issues that have stopped them from being able to report on time, such as technical (IT or data) issues.

It could also be for other reasons outside of their control, such as a natural disaster.

Will the care minutes targets be increased?

The government is working with aged care homes to increase the amount of care available over time, in line with the recommendations of the Royal Commission into Aged Care Quality and Safety.

From 1 October 2024, the sector average requirements will increase to 215 minutes of care per resident per day, including an average of 44 minutes of care from a Registered Nurse.

Where can I find more information?

You can read more about care minutes on the Department of Health and Aged care website.