You might like to ask aged care service providers some of these questions for clarification about the quality of their services. This may help in your decision-making about aged care services.
Questions about quality of care in your home and in aged care homes
- How can family and friends be involved in my care?
- How are care staff involved in quality improvements?
- How is the quality of care and services measured?
- What are you doing to improve the quality of care and services?
- What areas are you working on improving and what results have you seen?
- How do you involve older people, their families and carers in quality improvement?
- How do you ensure the privacy of information about me?
Questions to ask aged care homes about their accreditation
- How did the home perform in its accreditation audit?
- How does the home involve residents in decisions or making improvements?
Read more about accreditation of aged care homes.
Questions to ask aged care homes about quality indicators
- What are you doing to make sure people are a healthy weight?
- What do you do if people lose weight unexpectedly?
Read more about the quality indicator unplanned weight loss.
- Can I or my family ask that a physical restraint is used or say that we do not want a restraint to be used?
- If you are using a physical restraint, can you provide me with some information about the other ways of managing this issue?
Read more about the quality indicator physical restraint.
- What are you doing to prevent pressure injuries?
- What do you do to treat pressure injuries?
- How do you encourage physical activity and exercise?
Read more about the quality indicator pressure injuries.