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For information on the Royal Commission into Aged Care Quality and Safety, visit https://agedcare.health.gov.au/announcement-of-royal-commission-into-aged-care-quality-and-safety

Questions to ask service providers about quality of aged care

You might like to ask aged care service providers some of these questions for clarification about the quality of their services. This may help in your decision-making about aged care services.

Questions about quality of care in your home and in aged care homes

  • How can family and friends be involved in my care?
  • How are care staff involved in quality improvements?
  • How is the quality of care and services measured?
  • What are you doing to improve the quality of care and services?
  • What areas are you working on improving and what results have you seen?
  • How do you involve older people, their families and carers in quality improvement?
  • How do you ensure the privacy of information about me?

Questions to ask aged care homes about their accreditation

  • How did the home perform in its accreditation audit?
  • How does the home involve residents in decisions or making improvements?

Read more about accreditation of aged care homes.

Questions to ask aged care homes about quality indicators

  • What are you doing to make sure people are a healthy weight?
  • What do you do if people lose weight unexpectedly?

Read more about the quality indicator unplanned weight loss.

  • Can I or my family ask that a physical restraint is used or say that we do not want a restraint to be used?
  • If you are using a physical restraint, can you provide me with some information about the other ways of managing this issue?

Read more about the quality indicator physical restraint.

  • What are you doing to prevent pressure injuries?
  • What do you do to treat pressure injuries?
  • How do you encourage physical activity and exercise?

Read more about the quality indicator pressure injuries.

Last reviewed: 14 November, 2016.