If you are living in an aged care home or receiving aged care services at home, there are a number of ways your rights are protected:
- your resident agreement
- your home care agreement
- the Charter of Care Recipients’ Rights and Responsibilities
- accreditation standards for service providers
- a complaints process.
If you are living in an aged care home, the care you receive is defined in the resident agreement you make with the home when you first move in.
The agreement covers all aspects of aged care living, such as the services you will receive, any fees you are expected to pay and what your rights and responsibilities are.
The resident agreement is a legal document between you and your aged care home.
Read more about resident agreements.
Home care agreements
If you are receiving a home care package, you will have a home care agreement with your service provider. Your agreement sets out details of the care and services you receive, and the costs. Costs must also be provided to you in a monthly statement.
Your service provider must help you to understand the information in your agreement.
Read more about home care agreements.
Charter of Care Recipients’ Rights and Responsibilities
If you are living in an aged care home, in addition to the resident agreement, your rights and responsibilities are outlined in the Charter of Care Recipients’ Rights and Responsibilities – Residential Care.
If you receive home care, your rights and responsibilities are protected by the Charter of Rights and Responsibilities – Home Care.
Where can I get a copy of the charter?
A copy of the charter is usually included with your agreement and should be displayed in aged care homes. You can also view both the charters online.
Aged care homes that receive a subsidy from the Australian Government have to meet accreditation standards. These standards are part of the legislation. They set out the quality of care and services that must be provided to care recipients.
The standards cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.
Read more about accreditation standards.
What happens if accreditation standards aren’t met?
When you search for an aged care home using the find a service tool, you can see if a home has a sanction in place.
Raising a concern
If you, your family or anyone else is concerned about the care or services you receive, you can raise a concern with your aged care home or service provider. This is often the quickest and easiest way to find a solution.
If you don’t feel comfortable speaking with your service provider, or if your concern isn’t resolved, you can contact:
Read more about how to make a complaint.