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Aged care home workers

Quality indicators in aged care

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To make sure you’re receiving the best care possible, all aged care homes need to meet accreditation standards to receive government funding. As well as accreditation standards, quality indicators have been developed to help services to understand and improve the care and services they provide. They measure the quality of care and services offered, and can provide useful information for people looking at the quality of care provided by an aged care home.

Quality indicators program

The National Aged Care Quality Indicator Program is a voluntary program for aged care homes that began in January 2016.

From 1 July 2019, all Government funded aged care homes must collect and provide clinical quality indicator data to the Department of Health.

Quality indicators are one way that aged care service providers can gather information about the quality of care they provide. The program can complement other quality of care measures that service providers may use. Through the program, they can compare their performance against other service providers in a consistent way and on a national basis. The program supports providers to undertake continuous quality improvement to their services.

Current quality indicators

Government funded aged care homes must collect and report on these three clinical quality indicators:

These quality indicators measure specific aspects of the quality of care given in an aged care home and have been chosen because they can happen to older people who live in aged care homes.

Future quality indicators

More quality indicators may be introduced in the future. Research is being done to make sure the information collected is valid and reliable.

How does the program operate?

The program aims to help you understand what level of quality to expect in aged care.

Service providers can use these indicators to improve their care and services. In time, service providers will be able to share their results and tell you how they are actively monitoring and improving the quality of their services. You can then use this information to help make decisions about your care, and to choose the right service provider for your needs.

Aged care service providers must collect and submit data to the Australian Government every three months. They can then access a report comparing their results to other aged care homes. The government does not receive any data that can personally identify you.

All aged care homes need to meet accreditation standards. All service providers should be able to tell you about the quality of their care and services, and their improvement activities.

How can I be involved?

Your service may collect this information already but your involvement in the program is your choice.

What to do next:

  • ask your aged care home questions if there is anything you are unsure about
  • let your aged care home know if you do not wish to take part in the program.

Your results are anonymous, but will provide valuable information for your aged care home to improve their care and services. You can also receive information about how the clinical quality indicator results will be collected and used.

Read more about quality on the Aged Care Quality and Safety Commission website.

Last reviewed: 13 February, 2019.