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For information on the Royal Commission into Aged Care Quality and Safety, visit https://agedcare.health.gov.au/announcement-of-royal-commission-into-aged-care-quality-and-safety

Useful resources and contacts

Many organisations and programs around Australia provide support for people who are in their final stages of life. Some of these are listed below.

Organisation or resource What they do Contact

Advance Care Planning Australia

Provides information on advance care directives. It can help people choose their end-of-life care and to tell their families, carers and health professionals of the choices they have made.

1300 208 582
(Advance Care Planning Advisory Service)

Start2talk (Dementia Australia)

Helps you to plan ahead for your future, in case of a sudden accident, illness or condition, such as dementia, that affects your memory and ability to plan.

1800 100 500

End of Life Directions for Aged Care (ELDAC)

Health professionals and aged care workers can access information, guidance, and resources to support palliative care and advance care planning for older people and their families.

1800 870 155
(ELDAC Helpline)

Palliative Care Australia

Provides information and resources about palliative care for individuals, carers and health professionals. Each state and territory has a local branch. Palliative Care Australia produces online resources about end-of-life care in 17 languages.

Contacts

palliAGED

Online resource by CareSearch about palliative care in aged care, including information, services and resources on palliative care and end-of-life care.

National Palliative Care Service Directory

Online search of organisations that provide palliative care services and support, as well as information about these services.

Carers Australia

Provides information, support, education, training and counselling for carers.

1800 242 636

Commonwealth Respite and Carelink Centres

These centres, located across Australia, provide a link to a range of community, aged care and support services available locally and nationally.

1800 052 222 (business hours)
1800 059 059 (outside business hours)

Volunteers Australia

Connects you with local volunteers who can help and provide friendly support.

Contacts

Department of Human Services (DHS)

Provides financial information and advice on wills, enduring powers of attorney, funeral plans, bonds and deceased estates.
Provides information on payments that may be available when caring for someone who has a life-limiting illness.

13 23 00

13 27 17

Department of Veterans' Affairs

Veterans may be able to receive support services for their end-of-life needs through various programs.

13 32 54

Department of Health

Provides comprehensive information, resources and useful links on palliative care and end-of-life care.

Who else may be able to help?

People who can offer support to someone nearing the end of their life to help them to feel as comfortable as possible include:

  • doctors, including general practitioners, palliative care specialists and other specialist physicians
  • nurses, including general and specialised nurses in the community
  • hospitals, palliative care units and aged care homes
  • health professionals, including social workers, physiotherapists, occupational therapists, psychologists, and pharmacists
  • support workers, such as assistants in nursing, personal care attendants and diversional therapists
  • therapists skilled in music, massage, aromatherapy or colour
  • bereavement counsellors
  • spiritual advisers from different pastoral, spiritual and cultural backgrounds
  • workers who have language skills and knowledge of various cultures
  • Aboriginal or Torres Strait Islander health workers
  • volunteers.

Family members are also an important part of the support team, particularly if a person has chosen to receive end-of-life care in their own home.

Many people find that business managers or administrators can also provide essential support to the end-of-life care team. Experts in financial planning and legal issues can also provide support.

Last reviewed: 10 May, 2018.