View your My Aged Care Online Account
When you apply for aged care, a personalised record is set up for you, with your consent. This is called your My Aged Care Online Account (formerly called ‘My Aged Care client record’). It contains everything about you and your aged care supports in one place.
You can access your Online Account by logging in through myGov – a secure way to access Australian Government services like Medicare, Centrelink, and My Aged Care online.
This page covers how to access and use your My Aged Care Online Account.
Note: ‘Online Account’ is the new term for ‘client record’ / ‘online client record’.
Your Online Account houses important information about your assessments, services, and interactions. Here are some things it lets you do:
- If your contact details change (for example, home or email address), you can update them.
- If you’re on the waitlist for a Home Care Package, you can view updates about wait times and see what level of package you’ve been allocated.
- If you need your My Aged Care ID number, you can find it here. Your ID number will begin with the letters AC, followed by 8 digits.
- If you’ve been approved for a new service, you can find your referral code to pass on to your new provider.
- If you need details of past service providers, you can view the history of your aged care.
- If you’ve misplaced an important document, you can find copies of all the letters you’ve received from My Aged Care.
There are three steps you will need to follow to make sure that your My Aged Care Online Account is active and easy to access online. You will only need to do this setup once:
Step 1: Activate your My Aged Care Online Account
Call My Aged Care on 1800 200 422 to activate your Online Account. This will be done during your call so you know it’s been activated.
If you applied for an assessment online (through the My Aged Care website), your Online Account will already be activated. You can go to Step 2.
Step 2: Log in to your myGov account (or create one)
The way you access your My Aged Care Online Account is through myGov.
If you already have a myGov account: you can log in to myGov using your existing username and password. Once you have logged in, you can go to Step 3.
If you don’t have a myGov account: you will need to create one. You can do this online with the help of the Create a myGov account guide.
If you are accessing a My Aged Care Online Account for someone you represent: please read through the representatives section further down this page before proceeding.
Step 3: Connect your My Aged Care Online Account to your myGov account
Once you have logged into myGov, you need to connect your My Aged Care Online Account. To do this, choose My Aged Care from the services list (see Image 1 below). Then follow the online prompts, as instructed.
You will need the email address you registered with My Aged Care.
Image 1: myGov services list
Log in through myGov
After you have completed the three steps above, the My Aged Care logo will appear on your myGov homepage. This will be displayed alongside your other linked services (as shown in Image 2 below) every time you log in to myGov.
The next time you want to access your My Aged Care Online Account, log in to myGov and then click the My Aged Care logo.
Image 2: My Aged Care logo on the myGov homepage
Need more help? Download the step-by-step guide on how to access your My Aged Care Online Account.
When you access your Online Account, the first thing you see will be your homepage (see Image 3 below). Your homepage is an overview of the different types of information available; each is presented in a different coloured box.
Image 3: Your My Aged Care Online Account homepage
What can I find in each of the homepage sections?
The table below lists the sections or coloured boxes on the homepage and the information you can find within them.
|Section||Here you can find|
|Plans||The aged care plans that have been created based on your needs.|
|Current care approvals||The type of care you are currently approved to receive.|
|Relationships||A list of people involved in your aged care needs, including people you trust to act as your representative. If you need to remove a representative, you can also do that here.|
|Services||The type of aged care service(s) you are currently receiving, and the place to find or generate your referral codes to give to any new service providers.|
|Your profile||Your contact information and personal details, which you can update at any time. You can also find your My Aged Care ID number here (it begins with the letters AC, followed by 8 digits – for example, AC12345678).|
|Reports||A list of all the reports created for you, including those completed by assessors and service providers.|
|My Aged Care interactions||A list of all the contact you’ve had with My Aged Care, and a brief overview of what was discussed.|
|Attachments||A place to keep important documents such as your power of attorney or letters from your GP. You can attach any document relevant to your aged care here.|
For more information and detailed steps on how to use your Online Account, download our My Aged Care Online Account user guide.
Yes. If you’ve already nominated a family member or friend to speak with My Aged Care on your behalf, they can also access your Online Account.
They will need to log into their own myGov account first and connect to your Online Account from there.
For step-by-step instructions, download our guide on Navigating the My Aged Care Online Account as a representative.