Your Online Account contains important information about your assessments, services, people you support or who support you, and interactions with My Aged Care.
On this page, we cover what you can see and do in the different sections of your Online Account and how you can use it to manage your aged care, or support others.
On this page
What can I do in my Online Account?
Your Online Account can help you access and update information about your aged care services, or the aged care services of someone you are registered to support. You can do things such as:
- find your Aged Care ID number
- update your personal information
- see details of your assessments and support plans
- see if you’ve been approved for services
- print out referrals to services
- read copies of letters you’ve received from My Aged Care
- review your support network, including people you support and people or organisations who support you.
Information on how to do all these things is explained on this page.
How do I access my Online Account?
If you are already registered with My Aged Care, you can access your Online Account through myGov. For information on how to set up your Online Account, and what to do if you haven’t yet registered with My Aged Care, see our Access your Online Account page.
What will I see when I sign in?
When you access your Online Account, the first thing you see will be your homepage (see Image 1 below).
Your homepage is an overview of the different categories of information available; each is presented with a different coloured tile. You will see your Aged Care ID number right under your name. This is an important number we recommend you have on hand whenever you interact with My Aged Care.
What can I find in each section?
The table below lists the sections or coloured tiles on the homepage and the information you can find within them. The table also contains links to step-by-step guides which outline how to use your Online Account to manage your aged care, or support others.
| Online Account section | What you can find here |
| Your summary |
This section contains:
|
| Services |
The type of aged care service(s) you are currently receiving, and the place to find or reactivate your referral codes to give to any new service providers. |
| Plans |
Aged care support plans that have been created based on your needs. |
| Current care approvals |
The type of care you are currently approved to receive. You can also change your Support at Home seeking services preferences here. |
| Your profile |
Your contact information and personal details. You can also find your My Aged Care ID number here (it begins with the letters AC, followed by 8 digits – for example, AC12345678). You can update your contact information at any time. |
| Support networks |
A list of people supporting you, or who you support. For example, if you want to request a new registered supporter relationship, you can upload a Registration of a Supporter form. You can access further information about someone you support, remove a relationship, or notify My Aged Care of a death. It will also show support relationships you have with approved organisation agents. |
| Documents |
The processing status of documents you have already uploaded to My Aged Care. |
| Reports |
A list of all the reports created for you, including those completed by assessors and service providers. |
| Interactions with My Aged Care |
A list of all the types of contact you’ve had with My Aged Care, and the dates of these interactions. |
| Notifications |
Messages that were sent to you from My Aged Care. |
| Online Account section | |
| Your summary | |
| Services | |
| Plans | |
| Current care approvals | |
| Your profile | |
| Support networks | |
| Documents | |
| Reports | |
| Interactions with My Aged Care | |
| Notifications | |
| What you can find here | |
|
This section contains:
| |
|
The type of aged care service(s) you are currently receiving, and the place to find or reactivate your referral codes to give to any new service providers. | |
|
Aged care support plans that have been created based on your needs. | |
|
The type of care you are currently approved to receive. You can also change your Support at Home seeking services preferences here. | |
|
Your contact information and personal details. You can also find your My Aged Care ID number here (it begins with the letters AC, followed by 8 digits – for example, AC12345678). You can update your contact information at any time. | |
|
A list of people supporting you, or who you support. For example, if you want to request a new registered supporter relationship, you can upload a Registration of a Supporter form. You can access further information about someone you support, remove a relationship, or notify My Aged Care of a death. It will also show support relationships you have with approved organisation agents. | |
|
The processing status of documents you have already uploaded to My Aged Care. | |
|
A list of all the reports created for you, including those completed by assessors and service providers. | |
|
A list of all the types of contact you’ve had with My Aged Care, and the dates of these interactions. | |
|
Messages that were sent to you from My Aged Care. |
Note: When you are done using your Online Account, remember to select ‘Return to myGov’ in the top right corner and then select the ‘Sign out’ button in myGov. Doing this keeps your information safe and protects your privacy.