The new Aged Care Act has started on 1 November 2025. To support the transition to the new Act, we are upgrading some website tools. You can read more or contact My Aged Care on 1800 200 422 for general information.

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Your Online Account Guide: Support networks

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In the ‘Support networks section’ of your Online Account, you can see a list of people or organisations supporting you, or who you support. This includes any registered supporters.

In this section, you can:

  • request to create a relationship using the 'Create relationship' button at the top of the page
  • request to cancel a relationship using the red icon on the tile
  • see who currently supports you or who you currently support, the status of relationship requests and a history of relationships that have ended
  • see if you have a relationship with an organisation that is assisting you.

If you have been added as someone's registered supporter and have either their consent to access their information or are their active, appointed decision maker, you can access their records using your own My Aged Care Online Account.

This guide shows you how to use the ‘Support networks’ section of your Online Account to manage your aged care, or support others.