If you have been added as someone’s My Aged Care representative (regular or authorised), you can access their records using the My Aged Care Online Account.

The Online Account can be used to review and update information for yourself and the person you represent. This includes:

  • viewing and/or changing:
    • personal details
    • relationships
  • viewing:
    • current support plans
    • current care approvals
    • aged care services the person you represent is currently receiving
    • My Aged Care interactions.
  • viewing and/or providing documents
  • generating and printing:
    • summary information
    • letters containing referral codes for service providers.

For more information on what you can see and do in the Online Account as a representative, you can read the guide below.

You can also view other guides to the Online Account the How to use your Online Account page.