An advocacy service may be able to help you:
- access Australian Government funded aged care services
- raise concerns about services you are receiving.
The Older Persons Advocacy Network (OPAN) is funded to provide free, confidential and independent advocacy support to older people, their families and representatives across Australia.
An advocate can:
- give you information about your aged care rights and responsibilities
- listen to your concerns
- help you to resolve concerns or complaints with your aged care service provider
- assist you in making decisions about the care you receive
- speak with your service provider on your behalf
- refer you to other agencies when needed.
Who can access advocacy services?
Anyone receiving or looking to receive Australian Government funded aged care services can use an advocacy service, including people who:
- live in an aged care home
- receive aged care services in their own home, for example through a home care package or the Commonwealth Home Support Programme
- receive transition care
- have previously received an aged care service
- are helping someone who is receiving aged care services.
Call the National Aged Care Advocacy Line on 1800 700 600 (freecall) or visit the Older Persons Advocacy Network website to find out more about advocacy services.