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权益宣导

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权益宣导服务可确保任何接受或寻求老年护理服务人士的权利得到支持。该服务也会使护理决策变得更加容易。

权益宣导人是一名中立者,能帮助您理解并维护您在养老体系中的权利。其中包括确保您在影响个人情况的决策中有发言权,为满足您的养老需求提供方案,并帮助您解决投诉和顾虑。

权益宣导人为您做后盾,遵从您的指示,代表您的意愿。在为您采取行动或发声之前,总会先征求您的同意。

权益宣导服务

权益宣导服务可支持任何接受或寻求接受老年护理服务人士的权利,并赋予老年人就其护理做出知情决定的权力。

澳大利亚政府的 National Aged Care Advocacy Program (NACAP)为接受或寻求获得政府资助的老年护理服务的老年人、其家人和澳大利亚各地的代表提供免费、保密和独立的权益宣导支持。《全国老年人护理权益宣导计划》(NACAP)由Older Persons Advocacy Network (OPAN) 实施,网点遍布每个州和领地。

权益宣导员能做什么?

老年护理宣导者可帮助您完成多项事宜,其中包括:

  • 与老年人护理系统打交道
  • 在老年人护理服务机构之间过渡
  • 了解和理解您的权利
  • 做出护理选择决定
  • 更好满足个人养老需求的方案
  • 解决您对所接受的老年护理服务的担忧或投诉
  • 按照您的指示与服务提供机构沟通
  • 提高个人技能和知识为自己辩护。

谁能获得权益宣导服务?

任何接受或寻求接受政府资助老年护理服务的人士,包括其家人和代表,都有权获得权益宣导服务。这包括处于以下情况的人士:

  • 住在养老院
  • 在自己家里接受老年护理服务
  • 接受过渡护理
  • 正在帮助目前接受老年护理服务的人士。

获得权益宣导服务

要了解更多关于权益宣导服务和如何获取这些服务的信息,请访问OPAN网站 www.opan.com.au 或致电 1800 700 600。

如果您有残疾,也可以通过 www.dss.gov.au 联系National Disability Advocacy Program (NDAP) 寻找可以为您提供帮助的人。

语言服务

如果您需要帮助或想用英语以外的语言交流,可以使用Translating and Interpreting Service (TIS)翻译服务。

您也可以拨打 131 450 致电TIS。TIS涵盖160多种语言,每周7天、每天24小时开放,只需支付本地通话费用。 TIS将组织一名口译员帮助您和OPAN沟通。

  1. 请拨打 131 450 联系TIS National
  2. 告诉接线员需要普通话口译员
  3. 周一至周五上午8点到晚上8点,请口译员拨打1800 700 600 联系OPAN。

您也可以通过 1800 700 600 直接联系OPAN,请他们为您安排一名口译员。OPAN将联系 TIS 安排一名口译员。您可能需要在电话线上等待接通口译员,或者OPAN可能需要在接通口译员后再给您回电话。

In this section
普通话 / Simplified Chinese (Mandarin)
了解老年护理费用
为评估做好准备
投诉
如何申请评估
联系My Aged Care
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Further information

  • For health professionals
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