Follow the pathway by clicking on the steps below to access and manage your services:
Find a service provider
Your assessor will work with you to decide which service provider(s) you want to receive services from. They will be able to send information to your chosen service provider so they can deliver the services in line with your support plan.
You can research service providers in your local area to find out:
- how they can best service your needs
- about their fees and charges and what they mean
- about any extra services they offer.
You can find a service provider in your local area that meets your needs with help from your assessor, by using the service finder or calling My Aged Care on 1800 200 422.
The service finder lets you search for the services you need by location and service type.
You can decide on the services you want and choose providers to deliver them.
When choosing a service provider you should ask about the services available and discuss what's important to you. It is important to think about quality when looking for aged care services. You might like to ask the service providers some questions about quality.
If you want to visit service providers to decide if their services are right for you, ask your assessor to give you a referral code to give the service provider when you meet with them.
The RAS assessor can send referrals for service to the relevant provider(s) in your local area.
If there are no services available, the assessor will talk to you about other options such as being placed on a waitlist. People with the highest level of need will be offered services first.
If you live in Western Australia, there will be differences in the way you are assessed and referred to services. You should still call My Aged Care and the contact centre will explain the process and who you need to contact.
The Australian Government subsidises a range of aged care services to keep client fees reasonable and affordable.
If you are eligible, you are expected to contribute to the cost of your care if you can afford to.
You do not need an income assessment to access CHSP services and your age pension will not be affected by your contributions to the cost of your services.
You will need to discuss and agree to any fees with your service provider before you receive services.
Service providers should have a fee policy with arrangements for those who are unable to pay their fees due to hardship.