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Useful contacts for carers

If you're caring for someone, there are a range of organisations and programs around Australia that may be able to help you – whether by providing respite care to help you take a break, or through counselling, information and advocacy services.

A few of these useful contacts and resources are listed below. Click on the organisations' names to visit their websites or contact them directly to find out how they may be able to help you.

Organisation or resource What they do Contact

Carer Gateway

A national online and phone service that provides practical information and resources to support carers.

1800 422 737

Commonwealth Respite and Carelink Centres

These Centres can help link carers to a wide range of aged care services to help at home and in the community, including options to take a break through short-term and emergency respite services. The Centres also provide information about services for people of any age with a disability.

1800 052 222

Carers Australia

The peak national body representing carers of people with a disability, mental illness, chronic condition or those who are frail or aged. Carers Australia provides information, support, education, training and counselling.

1800 242 636

Carer support groups

Carer support groups are sometimes organised around specific conditions. For information about these groups in your area, read about caring for someone with a particular need, or call My Aged Care.

1800 200 422

Department of Human Services – financial assistance for carers

Carer payments and allowances are available for some carers. Contact Department of Human Services to find out if you're eligible.

132 717

Aged Care Complaints Commissioner

The Complaints Commissioner resolves complaints about the quality of care and services provided by Australian Government-subsidised aged care services. This includes residential services and residential respite care, Home Care Packages, Commonwealth Home Support Programme and flexible care services, including transition care and the National Aboriginal and Torres Strait Islander Flexible Aged Care Programme. If you have been unable to resolve your concern with the service provider or are not comfortable doing so, the Complaints Commissioner provides a free service that you can contact to make a complaint.

1800 550 552

Older Persons Advocacy Network (OPAN)

Aged care advocacy services are free, confidential and independent. If you're caring for someone receiving Australian Government-subsidised aged care services and you're unsure about making a complaint, you may find that an advocacy service can provide information, advice and support.

1800 700 600

Help with translation

If you speak a language other than English you can phone the Translating and Interpreting Services (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call. Alternatively, you can call the National Contact Centre on 1800 200 422 (between 8am and 8pm on weekdays or 10am and 2pm on Saturdays), and we will organise an interpreter through TIS to support the contact centre in communicating with you.

My Aged Care also includes information on aged care in other languages.


131 450

Help for deaf, hearing impaired or speech impaired

People who are deaf or who have a hearing or speech impairment can contact My Aged Care through the National Relay Service in two easy steps:

  1. Visit the National Relay Service website to choose your preferred access point and
  2. Ask for My Aged Care on 1800 200 422.

1800 555 677 (TTY)

Speech-to-Speech Relay:
1800 555 727

Department of Veterans' Affairs

The Department runs a variety of support groups and training sessions for carers of veterans and veterans who are carers. Contact the Department directly to find out more about whether you or the person you care for may be eligible for these services.

133 254

Independent Living Centres

These are information resource centres that display a range of products and equipment to assist with day-to-day living activities. You and the person you care for can try out products on display and talk to the Centre's occupational therapists on their infolines. Staff at these Centres are trained to match products and services to your requirements and can help you locate suppliers of special-needs equipment.

1300 885 886

Young Carers

An initiative of Carers Australia, Young Carers provides information and support groups targeted specifically to the needs of young carers

1800 242 636

National Continence Helpline

The National Continence Helpline is staffed by a team of continence nurse advisers who provide information, education and advice to callers with incontinence or who are caring for someone with incontinence. The Helpline also provides information and advice to health professionals.

1800 33 00 66

Dementia Behaviour Management Advisory Service

The Dementia Behaviour Management Advisory Service program provides clinical support for people caring for someone with dementia who is demonstrating behavioural and psychological symptoms of dementia which are impacting on their care.

1800 699 799

See what others have done

Last reviewed: 13 March, 2016.