My Aged Care launches extra face-to-face support across 29 locations

There are now 29 additional Aged Care Specialist Officers (ACSO) providing face-to-face aged care support at select Services Australia locations.

The new locations are in addition to existing Services Australia locations that have been rolling out since November 2021.

The face-to-face service provides another access point to My Aged Care, complementing the existing website and contact centre.

Where are the new locations?

The 29 Service Australia locations with new Aged Care Specialist Officers (ACSO) include:  

  • Albury (NSW)

  • Batemans Bay (NSW)

  • Bowral (NSW)

  • Dubbo (NSW)

  • Hornsby (NSW)

  • Nambucca Heads (NSW)

  • Nelson Bay (NSW)

  • Northern Beaches (Brookvale) (NSW)

  • Parkes (NSW)

  • Penrith (NSW)

  • Rouse Hill (NSW)

  • Sutherland (NSW)

  • Tamworth (NSW)

  • Taree (NSW)

  • Tweed Heads (NSW)

  • Cairns (QLD)

  • Chermside (QLD)

  • Mackay (QLD)

  • Rockhampton (QLD)

  • Warwick (QLD)

  • Ceduna (SA)

  • Kadina (SA)

  • Mount Gambier (SA)

  • Port Adelaide (SA)

  • Burnie (TAS)

  • Rosny Park (TAS)

  • Mornington (VIC)

  • Morwell (VIC)

  • Warwick Grove (WA)

See the full list of 67 Services Australia locations with ACSOs.

How do I book an appointment?

To book an appointment to speak to an Aged Care Specialist Officer (ACSO) call 1800 227 475 on weekdays from 8am to 5pm.

More information

For more information about Aged Care Specialist Officers (ACSO) in your region, visit the Services Australia website.

News and updates

For alerts on issues like COVID-19, information on new features coming to this website, important updates from the Australian Government about aged care, and more, visit our News and updates page.

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