Face-to-face support for aged care services

A new My Aged Care face-to-face service is now available to help older Australians access the government-funded aged care services they need.

From Monday 1 November 2021, Aged Care Specialist Officers will provide in-person support at selected Services Australia Service Centres.

The service is initially launching at 15 locations, with plans to rollout to 80 locations by December 2022. This includes 10 Aged Care Specialist Officers to provide outreach support to older Australians in rural and regional areas.

The face-to-face service provides an additional access point to My Aged Care, complementing the existing website and contact centre.

Staff in all Services Australia Service Centres will also be able to help you with general aged care services support when the rollout is complete.

How can an Aged Care Specialist Officer help me?

An Aged Care Specialist Officer can help you understand, access and navigate aged care services.

Aged Care Specialist Officers can:

  • give you in-depth information about the different types of aged care services
  • find out if you are eligible for aged care services
  • refer you for a My Aged Care assessment
  • give you financial information about aged care services
  • help you appoint a My Aged Care representative
  • connect you to local support services.

Where can I speak to an Aged Care Specialist Officer?

The first 15 Services Australia locations include:

  • Woden, ACT
  • Coffs Harbour, NSW
  • Hurstville, NSW
  • Wallsend, NSW
  • Orange, NSW
  • Darwin, NT
  • Fremantle, WA
  • Maroochydore, QLD
  • Nerang, QLD
  • Townsville, QLD
  • Airport West, VIC
  • Shepparton, VIC
  • Glen Waverley, VIC
  • Norwood, SA
  • Launceston, TAS

The availability of these locations is subject to COVID-19 restrictions in some jurisdictions.

Learn more

To find out more information about My Aged Care face-to-face services, visit the Services Australia website or call 1800 227 475.

News and updates

For alerts on issues like COVID-19, information on new features coming to this website, important updates from the Australian Government about aged care, and more, visit our News and updates page.

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