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My Aged Care services for the senior veteran community

All members of the Australian public, including members of the veteran community, may be eligible to access My Aged Care services. These services are not funded by DVA and there may be extra costs for this care.

Commonwealth Home Support Programme (entry level care)

The Commonwealth Home Support Programme (CHSP) provides a range of community support services alongside those available under the Veterans' Home Care (VHC) Program.

Veterans are able to access CHSP services to help them live independently at home and in the community. If you are eligible for DVA-funded services such as the VHC Program or Community Nursing Program, you may still be able to receive services under the CHSP, so long as:

  • you are eligible for services
  • the support you need is entry-level
  • there is no duplication in the specific services/help provided.

For example, you may access VHC for low-level domestic help and personal care, but also receive community transport and delivered meals through the CHSP.

Read more about how to access CHSP services.

Home Care Packages (more complex coordinated care)

A Home Care Package (HCP) is a tailored and coordinated package of care and services to support senior Australians (including veterans and widows/widowers) who want to keep living in their own home.

As with CHSP, you may be able to access DVA-funded services while receiving a HCP as long as there is no duplication of the specific services/help provided.

If you are receiving a HCP and are a veteran with a service related mental health condition accepted by DVA, you may also be entitled to the Veterans' Supplement in Home Care. This supplement is extra funding paid to your provider on your behalf to provide care appropriate to your circumstances.

Read more about how to access HCP services.

Arrange for an income assessment

To access a Home Care Package you need to have a formal income assessment and should arrange this as soon as possible as this process takes time. You can ask for an income assessment before you start receiving care.

Your income assessment will let you know if you need to pay an income-tested care fee towards the cost of your care.

Home Care Package fees for former POWs or VC recipients

If you are receiving a Home Care Package, and you are a former Prisoner of War or Victoria Cross recipient, DVA will pay the basic daily fee on your behalf and you will not have to pay an income-tested care fee. DVA will organise this payment with your provider.

Short-term Restorative Care

Short-term restorative care (STRC) provides a range of care and services for up to eight weeks. It aims to help improve wellbeing and independence, and delay or avoid the need to enter long-term care. If you are receiving DVA services, you may still be eligible to receive STRC.

If you are receiving short-term restorative care, and are a former Prisoner of War or Victoria Cross recipient, DVA will pay the basic daily fee on your behalf. DVA will organise this payment with your provider.

Read more about how to access STRC services.

Aged care homes

An aged care home is for older people who can no longer live at home and need ongoing help with everyday tasks or health care. Aged care homes can provide permanent or short-term care through residential respite, with help available 24 hours a day.

If you are living in an aged care home and are a veteran with a service related mental health condition accepted by DVA, you may also be entitled to the Veterans' Supplement in Residential Care. This supplement is extra funding paid to your aged care home on your behalf to provide care appropriate to your circumstances.

Read more about how to access care in an aged care home.

Arrange for an income and assets assessment

You need to have a formal income and assets assessment and should arrange this as soon as possible as this process takes time. You can ask for an income and assets assessment before you start receiving care in an aged care home.

Your income and assets assessment will let you know if you are eligible to receive help with your accommodation costs from the Australian Government and if you need to pay a means-tested care fee.

Aged care home fees for former POWs or VC recipients

If you are living in an aged care home and are a former Prisoner of War or Victoria Cross recipient, DVA will pay the basic daily fee on your behalf and you will not have to pay a means-tested care fee. However, your aged care home might ask you to contribute towards the cost of your accommodation, depending on the outcome of your means-test assessment. Read more about aged care home costs.

More information about DVA services

For more information on services and payments you may be able to access as a veteran or a war widow/widower:

  • call DVA on 1800 555 254
  • visit the DVA website.

Resources

Download or print the Aged care services for the senior veteran community information sheet.

Last reviewed: 20 August, 2018.