Skip to main content
For information on scheduled website maintenance and other important news, see News and Updates.
My Aged Care Home My Aged Care
  • Home
  • Types of care
    • Where to start?
    • Learn about types of care
    • Am I eligible?
    • Help at home
    • Short-term care
    • Aged care homes
  • Assessment
    • The assessment process
    • How to apply for assessment
    • Prepare for your assessment
    • After your assessment
    • When to get re-assessed
    • Apply for assessment online
  • Find a provider
    • Search for a provider
    • Compare providers
    • What to consider
    • Understanding costs
    • Setting up services
  • Manage my services
    • How to make changes
    • Arranging someone to support you
    • Access your Online Account
  • Contact us
    • How to contact us
    • Accessible services
    • About My Aged Care
    • Complaints process
  • News
    • News and updates
    • Improving Australia's aged care system
Languages
Popular pages
Home Care Packages Access your Online Account Arranging someone to support you Aged care home costs and fees Respite care
Tools to support you
Find a provider
How much will I pay?
Make a referral
Start typing what you're looking for and select 'Enter' to see your search results or choose from the 'Suggestions' list that appears. If you're not sure what to search for, you can browse our popular pages and tools.

Breadcrumb

  1. What help is available?

Fatima's story

Facebook X (Twitter) Email Copy

Fatima lived with Parkinson’s disease, and was starting to find it harder to exercise. After Fatima’s husband passed away, life became much more challenging. Not only was she lonely, but she also started getting confused about when to take her medication.

Fatima contacted My Aged Care to find out if she could get some help. An assessor came to Fatima’s house and referred her to a nursing service. A nurse came by to teach her the best time of day to take her medication. She also set Fatima up with a daily roster to help her remember. The nurse then came over weekly, for four weeks, to provide extra support while Fatima was getting used to her new system.

Fatima was also referred to a social support provider. The worker suggested a group exercise class to help improve her mental and physical fitness and connect with other people. While Fatima liked the idea, she wasn’t comfortable in big groups. She explained this to the provider, who referred Fatima to an online exercise group instead. This way, she was able to take part from the comfort of her home and still get the social and physical benefits of the class.

These small changes made Fatima feel more energised and positive. Getting on top of her medications took a big weight off her shoulders, and the exercise made her stronger. It also helped manage some of her symptoms. After a few months, she resumed her weekly coffee catch-up with her close friend Mariam—something she hadn’t been able to do for a long time.

woman watching tv and exercising

Services in this story


<span>Nursing</span>
Service Nursing
To help you treat and monitor medical conditions at home.

<span>Social outings, groups and visitors</span>
Service Social outings, groups and visitors
To help you remain social and interact with your community.

What's next?

Woman using tablet

To find out what services you are eligible for, you will need to be assessed.

Apply for an assessment
Back to top

Further information

  • For health professionals
  • For service providers
  • For carers
  • Support and advocacy
  • Non government-funded providers
  • Quality
  • Aged care reforms
  • Frequently Asked Questions
  • News and updates
  • Resources

Tools

  • Apply for assessment
  • Income and means assessments
  • Eligibility checker
  • Fee estimator
  • Non-compliance checker
  • Make a referral
  • Find a provider
  • Help explorer
  • My guide to aged care

Contact us

1800 200 422 (Freecall)

Mon - Fri 8am - 8pm

Saturday 10am - 2pm

More contact options

Accessible for all

Complaints

About us

Footer site info links

  • Terms of use
  • Privacy
  • Glossary
  • Sitemap
© Commonwealth of Australia.
Site Version: 85aa0ffb-master