Skip to main content
For information on scheduled website maintenance and other important news, see News and updates.
My Aged Care Home My Aged Care
  • Home
  • Types of care
    • Where to start?
    • Learn about types of care
    • Am I eligible?
    • Help at home
    • Short-term care
    • Aged care homes
  • Assessment
    • The assessment process
    • How to apply for assessment
    • Prepare for your assessment
    • After your assessment
    • When to get re-assessed
    • Apply for assessment online
  • Find a provider
    • Search for a provider
    • Compare providers
    • What to consider
    • Understanding costs
    • Setting up services
  • Manage my services
    • How to make changes
    • Arranging someone to support you
    • Access your Online Account
  • Contact us
    • How to contact us
    • Accessible services
    • About My Aged Care
    • Complaints process
  • News
    • News and updates
    • Improving Australia's aged care system
Languages

Breadcrumb

  1. What help is available?

Eleanor's story

Facebook Twitter Email Copy

Eleanor lived with vision impairment for years, but she had always managed to get by with her husband Dan’s support. However, after Dan passed away, Eleanor’s world changed, and living on her own became very hard. She had trouble moving around the house and doing basic tasks.

Eleanor’s daughter and GP suggested she consider moving into an aged care home, but Eleanor wanted to continue living in her own house. So, her GP referred her to My Aged Care for an assessment.

An assessor met with Eleanor to discuss her needs and goals. The assessor referred her to a service provider who installed tactile markings in her house. These textured surfaces helped Eleanor guide herself safely around her home.

Eleanor also received some equipment to help with her low vision. This included a magnifier, an accessible mobile phone, and a screen reader for her computer. These simple changes made Eleanor much more confident to move around her house—a big relief for her and her daughter.

woman cleaning shelf

Services in this story


<span>Aids to stay independent</span>
Service Aids to stay independent
To help you with mobility, communication, reading, and personal care limitations.

<span>Changes to my home</span>
Service Changes to my home
To help increase or maintain your ability to move around your home safely and independently.

What's next?

Woman using tablet

To find out what services you are eligible for, you will need to be assessed.

Apply for an assessment
Back to top

Further information

  • For health professionals
  • For service providers
  • For carers
  • Support and advocacy
  • Non government-funded providers
  • Quality
  • Aged care reforms
  • Frequently Asked Questions
  • News and updates
  • Resources

Tools

  • Apply for assessment
  • Income and means assessments
  • Eligibility checker
  • Fee estimator
  • Non-compliance checker
  • Make a referral
  • Find a provider
  • Help explorer
  • My guide to aged care

Contact us

1800 200 422 (Freecall)

Mon - Fri 8am - 8pm
Saturday 10am - 2pm

More contact options
Accessible for all
Complaints
About us

Footer site info links

  • Terms of use
  • Privacy
  • Glossary
  • Sitemap
© Commonwealth of Australia.
Site Version: e51e70d9-master