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You can do one of the following:
A family member, trusted friend, or carer can talk to My Aged Care on your behalf. For this to happen, My Aged Care will need your consent. You will both need to call My Aged Care together.
If you want this person to be able to speak on your behalf ongoing, can register them as a representative.
If you’re receiving or looking for government-funded aged care, there are advocacy services that can provide you with additional support.
Organisations such as the Older Persons Advocacy Network (OPAN) and the National Disability Advocacy Program (NDAP) can offer help and support you in your aged care journey.
An advocate is an impartial person who works on your behalf to help you understand your rights in the aged care system.
They can help you with:
You may be needed at different times for tasks such as:
Yes, you can change representatives or add additional representatives at any time. Your representative can also cancel their status.
If you or your representative need to make a change, either of you can call My Aged Care on 1800 200 422.
You can appoint a representative at any stage during the My Aged Care process. How you set this up depends on the type of representative you need.
If you are capable of providing consent for someone to speak and act on your behalf, you can set them up as a regular representative.
If someone isn’t able to give consent for a person to speak for them and isn’t able to make their own decisions or discuss their care needs independently the nominated person will need to become an authorised representative.
A representative is someone you nominate to speak and act on your behalf. With your consent, they can communicate with My Aged Care, assessors and service providers, and make decisions for you. They could be a family member, a trusted friend, a carer, or an advocate. If you choose to set up a representative, it’s important that you trust them, as they will be able to access your personal information.
If the person in your care is unable to contact My Aged Care and provide consent, you may need to become an authorised representative. To put this in place, you will need supporting legal documents (and in most cases supporting medical evidence) so that My Aged Care knows you can legally represent them.
As an authorised representative, you can speak and act on their behalf, as long as you ensure that you act in their interests and keep their personal information safe.
Even if you are that person’s partner or direct relative, it’s very important that we know you have consent to speak on their behalf. To do this, you need to register as a representative, known by My Aged Care.
If, for any reason, they are unable to give consent, you may need to become an authorised representative. This requires legal documentation to set up.
If you’re a family member, trusted friend, or carer, you can talk to My Aged Care on their behalf, if you have their consent. You and the older person you're speaking for can do this each time you call My Aged Care, or they can nominate you to be their representative.
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