FAQ: Aged care homes

An aged care home provides older people with residential care when they can no longer live at home and need ongoing help or health care.

An aged care home provides:

• accommodation – a room with furnishings and bedding
• care services – such as personal care, nursing, and therapy services
• hotel-type services – such as meals, laundry, cleaning, and social activities.

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There is no difference. They are all just different terms used to describe the same service. 

Retirement villages or independent living units, however, are not aged care homes and are not subsidised or regulated by the Australian Government. They offer a range of services for older people who have lower care needs.

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If you feel unable to live independently at home – even with carer support or home care services to help you – you might consider moving into an aged care home.

If you haven’t already done so, you can contact My Aged Care on 1800 200 422 to arrange an assessment. If you are already receiving government-subsidised aged care services, you may need to be reassessed. You can talk to your current provider about reviewing your care plan.

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To be eligible, you must be unable to live independently at home and can be either:

• an older person
• a younger person whose care needs cannot be met through other specialist services.

Your eligibility is determined through a face-to-face assessment.

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When you find out you’re eligible, there are two things you should do next: 

1. Find and connect with an aged care home that suits you and your needs.
2. Get an understanding of aged care home costs and fees.

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The aged care home will want to formalise the offer. This will involve some paperwork and contracts about your care, accommodation, and any extra services you may elect to receive.

Your aged care home can help make sense of the information. You can also ask family, friends, carers or a legal professional for help.

Preparing for your move is also important. Here is a list of what to expect when moving, which includes suggestions on who to tell, what you should bring, and who might be able to help you.

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